Telegram: how to connect the assistant

القنواتتاريخ التحديث 18 أكتوبر 2026الفيديو 1:31

هذا الدليل بالإنجليزية حاليًا.

Connect Telegram, and the assistant replies to your clients in this messenger. There are two ways: the platform bot, through which the assistant replies in your personal Telegram account, and your own bot, which you create yourself.

Where to find it

Open Settings, go to Channels and choose Telegram. At the top there are two tabs: Platform bot and Your own bot.

Which way to choose

	Platform bot	Your own bot
Where the assistant replies	In your personal Telegram account, in your chats with clients	In the chat with your bot: clients write to it directly
What you need	Telegram Premium and Telegram Business on the account you connect	A bot created with @BotFather and its token

Platform bot: how to connect

Set a Display name: that’s how the channel appears in the dashboard. If you leave it empty, the channel is called “Telegram”.
In the AI agent field, choose the agent that will reply. The connect button stays inactive until an agent is chosen.
Click Connect Telegram. A link and a QR code appear.
Open the link or scan the QR code and press Start in Telegram.
In Telegram, go to Settings → Telegram Business → Chatbots and add the bot the page names.
The page updates by itself. To check manually, click Check status.

Once connected, the account card below shows the connection status and whether the assistant can reply.

Important: this way only works with an active Telegram Premium subscription on the account you connect. Without Premium, Telegram does not let the assistant reply in your chats. The Before you start block at the bottom of the page reminds you of that.

Your own bot: how to connect

Open @BotFather in Telegram, create a bot with /newbot and copy the token.
On the Your own bot tab, set a Display name and choose the AI agent.
Paste the token into the Bot token field.
Click Connect bot.

The bot appears under Connected bots with the status “Waiting for first message”. The status turns Active after the first incoming message: write to your bot in Telegram, and the page updates by itself.

For the bot to reply in your personal chats too, the Setup steps block lists two more steps: enable Business Mode in @BotFather (/mybots → your bot → Bot Settings → Allow Business) and add the bot in Telegram: Settings → Telegram Business → Chatbots. Telegram Business requires Telegram Premium.

On a connected bot’s card you can change the agent, open the bot setup (the /start welcome message, commands and menu buttons), Reconnect or Disconnect the bot.

Tips

Keep the token secret: it gives control over the bot. The token field hides it behind dots.
For the platform bot, check that Premium is active on the account you connect before you start.
If you reply to a client yourself from your own Telegram account, the conversation moves to you and the assistant goes quiet in that chat. To hand the chat back to the assistant, use the AI / Admin switch in Chats or the Auto-return to AI setting in Settings → Conversations.
All Telegram conversations arrive in Chats, together with your other channels.

FAQ

Do I need Telegram Premium?

For the platform bot, yes: it works through Telegram Business, and Telegram Business requires Premium on the account you connect. Clients write to your own bot directly. You only need Premium if you want your own bot to reply in your personal chats through Telegram Business as well.

Why doesn’t my own bot’s status turn Active?

The bot becomes active after the first incoming message. Write to it in Telegram, and the status updates by itself.

How do I change the agent that replies in Telegram?

Choose another agent in the AI agent field: on the Platform bot tab or on your bot’s card. The change is saved right away.

Can I connect several bots?

Yes. On the Your own bot tab, each new bot is added as a separate card, and each one can have its own agent.

How do I disconnect Telegram?

Click Disconnect: on the Platform bot tab once connected, or on your bot’s card. Next: website chat.

نص الفيديو

كل ما يقوله الراوي. التوقيت يشغّل الفيديو من تلك اللحظة.

Where to find the Telegram settings

Connect Telegram, and the assistant replies to your clients there. There are two ways: the platform bot or your own bot. Open Settings, go to Channels and choose Telegram. Each way has its own tab.

Platform bot: name, agent and Telegram Premium

On the Platform bot tab, the assistant replies in your personal Telegram. It connects through Telegram Business. Set a display name: that's how the channel appears in the dashboard. Then choose the AI agent that will reply. Click Connect Telegram and open the link or scan the QR code. Then follow the steps under How to connect. This way only works with Telegram Premium on the account you connect. The Before you start block reminds you of that.

Your own bot: BotFather token

The second way is the Your own bot tab. Clients write to your own bot, and the assistant replies. First, create a bot with @BotFather and copy its token. All the setup steps are listed below. Set a display name, choose the AI agent and paste the token into the Bot token field. Keep the token secret.

Connecting and the Active status

Click the Connect bot button. The status turns Active after the first incoming message. Done. To have the assistant reply on your website too, watch the next video: website chat.

هل أجابت المقالة عن سؤالك؟