Persona and languages: how the assistant introduces itself and which languages it speaks

AI-асистент і база знаньОновлено 18 жовтня 2026 р.Відео 1:22На всіх тарифах, крім Hub

Ця стаття поки що англійською.

Two cards in your business profile decide how the assistant sounds to clients. In the Language card: which language it greets in, which languages it replies in, which emojis it uses and which greeting it opens with. In the Assistant persona card: its name, job title, gender, tone of voice and closing lines.

Available on every plan except Hub: Hub has no AI assistant.

Where to find it

Open the AI Agent section and choose Business Profile. The Language and Assistant persona cards are on the right: Language at the top, Assistant persona below Location & directions.

The Language card

Field	What to set	How it works
Greeting language	A language from the list	The assistant starts the conversation in it, until it knows which language the client writes in
Reply only in the allowed languages	A tick and up to four more languages	Unticked, the assistant replies in the client’s language. Ticked, it replies only in the greeting language and the languages you chose (five at most)
Emojis the assistant may use	A set of emojis, for example 😊 🙌 ✨	The assistant uses only these emojis. Empty: no restriction
Offer the client a choice of language	A tick	The first reply of a conversation ends with a list of languages, for example “Slovenský / English / Русский”. The client answers with a language name, and the conversation goes on in it
How to write the languages in that list	Language names, one per row	This is how the languages appear in the list. Empty: the assistant’s languages, each written in itself
Greetings	A language and a greeting text, several if you like	The assistant opens its first reply with your text in the client’s language. `{name}` inserts the client’s name, `{honorific}` inserts Ms./Mr.

In read mode the Allowed languages row shows the result: “Replies in the client’s language” or the list of languages marked “locked”.

The Assistant persona card

Field	What to set	How it works
Agent name	A name, for example “Lina”	The name the assistant introduces itself with
Agent’s job title	For example “salon front desk”	The assistant says it when it introduces itself. Write it in your greeting language: in a conversation in another language it neither says nor translates it. Empty: it calls itself an assistant
Do not announce being an AI	A tick	In the greeting the assistant gives only its name and the salon. Asked directly whether it is a bot, it still answers honestly. A job title you entered wins over this tick
Ask for the client’s name	A tick	The assistant asks how to address the client when the name did not come from the messenger or the CRM
Greet again after a pause	“As now”, “Every new message” or a time from 30 minutes to two days	How long the client must be silent before the assistant greets them again. “As now”: after 12 hours of silence or on a new day
Agent gender	Female, male or neutral	The gender the assistant uses when it speaks about itself
Tone of voice	Playful, professional, friendly, caring, luxury or energetic	How the assistant sounds in conversation. Not selected: the usual neutral tone
Closing lines	Your own sign-offs, several if you like	The assistant signs off with them after a booking and rotates through them
Thank-you in first message	A tick	The assistant opens its first reply with “thank you for choosing us” in the client’s language
Reminder when the client goes quiet	A tick and when to send it	The assistant follows up when the client stops replying. You can add a second reminder too

How to change a card

Click Edit on the card.
Pick an option, tick a box or fill in a field.
Click Update. To leave without changes, click Cancel.

Tips

Tick “Reply only in the allowed languages” with care. The assistant still understands a client who writes in another language, but replies in the greeting language or one of the allowed ones, and says once that it can only help in those. A client who doesn’t speak that language may leave.
If you do need the tick, keep only the languages your clients really write in. The more languages you allow, the higher the chance the assistant switches language by accident.
The language choice list is built from the greeting language and the allowed languages. If “Reply only in the allowed languages” is unticked, type the languages yourself in “How to write the languages in that list”, otherwise there is nothing to list.
Write a greeting for every language clients often use. For a language without its own greeting, the assistant builds one from its name and your salon’s name.
After any change, try the assistant in the test chat: write to it in another language and see how it replies.

FAQ

Which language does the assistant reply in if the client writes in a language that isn’t on the list?

With “Reply only in the allowed languages” unticked, it replies in the client’s language. Ticked, it replies in the greeting language or in the allowed language the conversation was already in, and says once that it can only help in those languages.

How many languages can I allow?

Up to five: the greeting language and four more.

Does “Do not announce being an AI” make the assistant hide that it is an AI?

No. The tick only changes the greeting: the assistant gives its name and the salon. If a client asks directly whether they are talking to a bot, the assistant answers honestly.

Where do I change the assistant’s name?

In the Assistant persona card, in the Agent name field. Your business name is set in the Business card.

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Where to find persona and languages

Persona and languages decide how the assistant introduces itself, the tone it writes in, and which languages it replies in. Open the AI Agent section, then Business Profile. You need two cards: Language and Assistant persona.

Language: greeting, allowed languages, emojis

In the Language card, click Edit and choose the greeting language. The assistant starts the conversation in it. Without the box below, the assistant replies in the client's language. With it, only in the greeting language and up to four more. Use it with care: the assistant understands a client in another language, but replies only in your allowed languages, and that client may leave. Here you also set the emojis it may use, a language choice in the first reply, and your own greeting for each language.

Persona: name, job title, gender and tone

In the Assistant persona card, click Edit and set the name and job title. That's how the assistant introduces itself. Below: the gender it uses for itself, the tone of voice, and the lines it signs off with after a booking.