Billing and invoices: your plan, modules, invoices and cancelling

Where to find it

Open Settings and, under Subscription, choose Billing. There are three tabs at the top: Subscription, Invoices and Payment details.

Only the business owner can see this section. Administrators and other teammates don’t see it, even with every other right.

The Subscription tab

Your subscription

A limit bar turns amber at 80% and red when the limit is reached.

An active client is anyone the assistant replied to during the current billing period, in any channel. An inbound call longer than 10 seconds counts too. Each person is counted once per period, however many messages they send. Broadcasts, reminders and other messages the system sends on its own don’t make anyone an active client.

The active clients limit = the number in your plan (Solo: 400, Studio: 1,000, Network: 2,500) plus any client packs. On the Hub plan (it has no assistant) the card shows team seats instead of active clients.

How to change your plan

1. 1Click Change plan on the Your subscription card.
2. 2At the top of the window choose how often to pay: monthly, 3 months (5% off), 6 months (10% off) or yearly (15% off). The prices on the cards update.
3. 3Compare the plans: each card lists its limits, features and channels. Your current plan is marked in green.
4. 4Click the button of the plan you want. If a payment is due, the checkout page opens.

When you move to a cheaper plan, Solwees asks you to confirm first: a new billing period starts right away and the new plan’s limits apply immediately. For Enterprise the button is “Contact Sales”.

Modules

Modules open parts of the product and are added separately from your plan:

• ·Connect: click the button with the price and confirm. Your saved card is charged right away for the days left in the current period, then the module is billed monthly together with your plan.
• ·Disable: the section closes; the paid period is not refunded.
• ·On the free trial every module is open. On Enterprise they are included in the plan.

Below the modules is Paid channels: Viber, for example, is a separate subscription that no plan includes.

Voice minute packs

If your plan’s minutes run short, buy a pack: Mini (100 minutes, €39), Standard (500 minutes, €149) or XL (1,000 minutes, €249).

• ·You pay once, on the checkout page. The minutes are credited right after.
• ·Your plan’s minutes are used first, then the pack.
• ·Plan minutes renew every billing period; pack minutes don’t expire at the end of the period.
• ·Packs are available on plans with calls: Studio, Network and Enterprise.

Active client packs

To raise your active clients limit, pick packs (+200, +500, +1,000, +3,000, +5,000 or +10,000 clients) with the + and − buttons and click Apply. Packs are charged to your saved card on top of the subscription and renew monthly until you disable them. After you disable them, the extra clients stay until the end of the paid period.

Overage mode

On Studio, Network and Enterprise you can turn on Overage mode: when the included minutes run out, calls continue at the overage rate. Set a spending limit in euros first: the mode won’t turn on without it, and spending for the period won’t go over it.

The Invoices tab

Every charge is listed here: invoice number, status (“Payment successful” or “Payment required”), due date, total and balance due.

• ·Download invoice opens the invoice as a PDF. A document appears after every charge, ready for your accountant.
• ·If an invoice says “Payment required”, a Pay by card button appears next to it.

The Payment details tab

• ·Billed to: the card you are charged from. The number is hidden: only the card type, the last four digits and the expiry date are shown.
• ·Company details: location, company name and tax ID.

To change your card, use the secure payment page that opens from the button next to Cancel subscription.

How to cancel your subscription

1. 1Open the Payment details tab.
2. 2Click Cancel subscription and confirm.

You keep access until the end of the paid period. Until then the Your subscription card shows “Cancellation scheduled for …”. When the period ends, the assistants stop replying and add-ons can’t be bought. To continue, choose a plan with Choose a plan.

If an invoice is unpaid, the subscription can’t be cancelled: pay it on the Invoices tab first.

Tips

• ·Keep an eye on the limit bars: amber means over 80% is used. Raise the limit with a client pack or a higher plan.
• ·Paying for a year? Choose Yearly in the Change plan window: 15% off.
• ·A module can be added for a month and disabled when you no longer need the section.

FAQ