AI receptionist for aesthetic clinics in Aktau
In Aktau people hear about a good cosmetologist from stories and friends, and they write the same evening. The agent answers at once: what the procedure costs, whether there is an offer, when to come for a consultation, and books while the interest is still warm.
Hello! I saw an offer on facial cleansing in your stories. Is it still on? A friend and I want to come together.
Hello! Yes, the offer runs until the end of the month: a facial cleansing for 9,000 tenge instead of 11,000. On Saturday Meruert, our cosmetologist, has two slots in a row, at 12:00 and 13:30. Shall I book you both?
Yes! I do get breakouts though, can I still have a cleansing?
Whether a cleansing is right for you, the cosmetologist will decide when she sees your skin before the procedure; I’ve already passed her your question. What is your friend’s name, so I can book you both?
Balnur.
Done: you at 12:00 and Balnur at 13:30, with Meruert. I’ll send a reminder the day before.
When customers write in Aktau
During the day people ask the price between other things, and they decide in the evening at home, after going back through the stories and reviews. The busiest weeks come before New Year, 8 March and Nauryz and in the toi season, and then people try to book two or three weeks ahead.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
Late in the evening friends arrange to come together. The agent gives them two slots back to back.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де косметолог Меруерт кеңес бере алады. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 косметолог Меруерт может провести консультацию. Записать вас?
What the agent takes off your hands
Books consultations and procedures
Books friends, or a mother and daughter, into neighbouring slots when the schedule allows, and makes sure no specialist ends up with two clients at the same time.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
The agent does not assess skin or decide whether a procedure suits someone. If a client mentions pregnancy, an allergy, medication or a recent tan, the question goes to a specialist with the chat, and the agent offers the client a consultation time.
Stays with the client after a procedure
Between the sessions of a course the agent keeps track of the dates: it sends a reminder the day before the next procedure, and if the client wants to move it, offers the nearest slots, while whether the new date works is up to the specialist.
Catches the evening enquiries
Replies to your stories and questions sparked by a post land in Instagram messages at any hour, and the agent answers them at once: the price, free slots, a booking. In the morning your receptionist finds the bookings already made.
Aktau: local context
The centre of Mangystau Region and a port city on the eastern shore of the Caspian, built in the desert in Soviet times.
There are hardly any streets in the usual sense: an address is written as microdistrict, building and flat numbers.
In summer holidaymakers come to the sea from all over the country, the beaches and the seafront are busy until night, and businesses work almost without a day off.
Plenty of residents go off on rotation to the oil fields and offshore service companies, so customers often write from another town to book for their days at home.
Summer in Aktau is hot and sunny, especially by the sea, and clients ask ahead which procedures to have before the season and which after. The agent answers from your price list and books a consultation, and the timing is for the doctor to discuss.
Areas and landmarks customers mention
4th Microdistrict, 16th Microdistrict, Shygys, the seafront, the lighthouse
- Where
- Mangystau Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Clients can write in Kazakh, Russian or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No, and it doesn’t promise results either. Anything about skin, health or the expected effect is discussed by the doctor. The agent’s job is to answer about price and time, book, and pass the client’s questions to the doctor in advance.
Does the agent know about our offers?
It knows the ones you have added, with their terms and dates. If an offer has an end date, the agent tells the client. It invents no discounts or gifts of its own.
What does the agent say if a client feels unwell after a procedure?
The agent passes the message to the cosmetologist at once, with the chat history, and the client can see they have been heard. It won’t assess how they are or suggest aftercare: that is the specialist’s job.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books those days and sends a reminder the day before so the visit does not get lost.
Can the agent hold back injection prices until the consultation?
Yes. The agent can answer such questions without figures: explain that the cost depends on the product and the amount and that the doctor will name it, and offer a consultation time straight away.
Put the agent to work in Aktau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.