Respond.io describes itself as a customer conversation management platform for mid-market B2C businesses: an omnichannel team inbox for chats, calls and email with CRM integrations, workflows, broadcasts and AI agents. On its Growth and Advanced plans the price depends on the number of monthly active contacts. The facts about Respond.io on this page come from its own site, read on 2 October 2026.
Solwees is an AI receptionist and booking software for service businesses. It answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, books appointments and reservations into the booking system or CRM the business already uses, sends reminders, and hands the conversation to a person when it should.
| Solwees | Respond.io | |
|---|---|---|
| What it is | SolweesAI receptionist and booking software: a finished product that a business sets up in a dashboard | Respond.ioCustomer conversation management platform: an omnichannel team inbox with workflows, broadcasts and AI agents |
| Channels | SolweesPhone calls, WhatsApp, Instagram, Telegram, Facebook Messenger, website chat, email. Viber is a paid add-on | Respond.ioWhatsApp, Instagram, Facebook Messenger, Telegram, TikTok (beta), Viber, LINE, WeChat, SMS, email, website chat; phone and WhatsApp calls made and answered by your team. AI answers inbound calls on the Advanced plan and above |
| Booking systems and CRMs | SolweesSalons: Altegio, Booksy, Fresha, Treatwell, Bokadirekt, Bookio, Wix Bookings. Clinics: Altegio, Doctra, Tooki. Restaurants: SevenRooms, OpenTable, CoverManager and other systems through Mozrest. Chats are written into Bitrix24. Other systems are connected on request; the list is on the integrations page | Respond.io44 entries on its integrations page, channels included, among them HubSpot, Salesforce, Pipedrive, Zapier and Make. Calendly and Cal.com booking links are shared in chat; Google Calendar is view only. That page lists no salon software or restaurant reservation systems |
| Languages | Solwees50+ languages in conversations | Respond.ioOver 30 languages for AI agents, by its own FAQ |
| Pricing | SolweesPer location per month: Solo €99 (the assistant in chats), Studio €249 (adds phone answering, 100 minutes and outbound calls), Network €499. Free trial: 7 days, no card | Respond.ioAs of October 2026, billed monthly, in US dollars: Starter at $99 a month, without AI agents; Growth from $199 and Advanced from $349 a month at 1,000 monthly active contacts, rising with the number of contacts. WhatsApp fees are passed through. 7-day free trial |
| Who it is for | SolweesService businesses that take bookings: salons, clinics, restaurants, hotels | Respond.ioMid-market B2C businesses with a high volume of conversations: retail, travel, automotive, education, beauty, healthcare |
The Respond.io column repeats what its own site said on 2 October 2026; the pages are linked at the bottom of this page. Solwees prices are as of October 2026.
A chat platform and an AI receptionist overlap in messengers and differ in the rest. Three questions show the difference.
A chat platform gives you an inbox and tools to build flows or AI agents. Solwees is one assistant that already knows how to answer, book and hand over; you give it your services, prices and rules.
If clients also call, check whether the product answers the phone itself, and whether it writes bookings into your booking system. Solwees answers calls and chats with the same assistant and books into the systems it works with.
Chat platforms count seats, contacts or AI conversations, each in its own way. Solwees charges per location per month and counts active clients: people the assistant answered that month.
Solwees answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, in 50+ languages. Every conversation lands in one inbox that the team opens on the web or in the mobile app.
The assistant books appointments and reservations into your booking system and sends reminders. Solwees works on top of the system you have and does not replace it. A business without a supported system can take bookings into the calendar of Solwees itself.
Respond.io is the better choice for a sales or support team that handles a high volume of conversations across many channels. It has 5 or 10 users in the plan, workflows, broadcasts, HubSpot and Salesforce integrations, channels such as LINE, WeChat and Viber, and calling from the inbox. Its AI agents work next to human agents and, on the Advanced plan, answer inbound calls.
Solwees is the better choice for a business that takes bookings. A ready assistant answers chats and phone calls and writes the booking into Altegio, Booksy, Fresha, OpenTable, SevenRooms or another system on its list. For booking, the Respond.io integrations page names links to Calendly and Cal.com. The price is per location: €99 a month with the assistant in chats, €249 a month with phone answering.
7 days, no card. The whole platform is open, with up to 100 active clients and 20 call minutes.
Choose it in the list of integrations. From then on the assistant books into the system your team already works in.
WhatsApp, Instagram, Telegram, Messenger, website chat and email, plus a phone number if the assistant should answer calls. Fill the knowledge base with your services, prices and rules.
Try the assistant on one channel or one location first. Move the rest when you are satisfied, and cancel what you no longer need.
Respond.io is a platform for teams: one inbox for many channels, workflows, broadcasts and AI agents that work next to human agents. Solwees is an AI receptionist and booking software: one ready assistant answers chats and phone calls, books into the salon or restaurant system a business already uses, and hands over to staff when needed.
Respond.io, as of October 2026, on monthly billing costs $99 a month for Starter, which has no AI agents. Growth starts at $199 and Advanced at $349 a month at 1,000 monthly active contacts, and the price rises with the number of contacts. AI on voice calls needs Advanced. Solwees costs €99 a month per location with the assistant in chats and €249 a month with phone answering and 100 call minutes.
Respond.io answers inbound calls with AI on the Advanced and Enterprise plans: its site says AI agents handle inbound WhatsApp and phone calls in over 30 languages, answer basic questions and log each call for human follow-up. Calls made and answered by your own team are on every plan. Solwees answers phone calls from the Studio plan, or on Solo with a pack of minutes.
Respond.io says its AI agents book appointments; the tools it names are Calendly and Cal.com booking links shared in chat and a view of Google Calendar meetings. Its integrations page lists no salon software or restaurant reservation systems. Solwees books during the conversation and works with Altegio, Booksy and Fresha for salons and with SevenRooms, OpenTable and CoverManager for restaurants.
Respond.io has industry pages for beauty centres and clinics and suits a business with a team of agents and a large flow of enquiries from advertising. Solwees suits a salon on Altegio, Booksy or Fresha, or a clinic on Altegio, Doctra or Tooki, that wants the assistant to finish the booking itself, on the phone as well as in messengers, at a price per location.
Facts about Respond.io were checked on 2 October 2026 against its own pages: respond.io/pricing, respond.io/ai-agents, respond.io/integrations, respond.io/integrations/voip-calls, respond.io/help/quick-start/what-is-respondio, respond.io/faqs/is-respondio-right-fit-for-multi-country-expansion.
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