Tidio describes itself as an AI customer service software suite: a help desk, live chat, chatbots called Flows and an AI agent called Lyro. Tidio says it is built for ecommerce, with live Shopify and WooCommerce data, and it has a free plan. The facts about Tidio on this page come from its own site and help centre, read on 2 October 2026.
Solwees is an AI receptionist and booking software for service businesses. It answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, books appointments and reservations into the booking system or CRM the business already uses, sends reminders, and hands the conversation to a person when it should.
| Solwees | Tidio | |
|---|---|---|
| What it is | SolweesAI receptionist and booking software: a finished product that a business sets up in a dashboard | TidioAI customer service suite: live chat, help desk, chatbots (Flows) and a text AI agent (Lyro) |
| Channels | SolweesPhone calls, WhatsApp, Instagram, Telegram, Facebook Messenger, website chat, email. Viber is a paid add-on | TidioWebsite chat, email, WhatsApp, Instagram, Facebook Messenger; Telegram on the Plus and Premium plans. Phone calls are not among the channels Tidio lists for Lyro (live chat, Messenger, Instagram, WhatsApp, email); a Tidio blog post of October 2025 said Lyro did not yet support voice channels |
| Booking systems and CRMs | SolweesSalons: Altegio, Booksy, Fresha, Treatwell, Bokadirekt, Bookio, Wix Bookings. Clinics: Altegio, Doctra, Tooki. Restaurants: SevenRooms, OpenTable, CoverManager and other systems through Mozrest. Chats are written into Bitrix24. Other systems are connected on request; the list is on the integrations page | TidioA large directory with Shopify, WooCommerce, HubSpot, Salesforce and Zendesk. For booking it names Google Calendar, Microsoft Calendar and eTermin, where a slot is booked inside the conversation, Mindbody data in view, and a Calendly link shared in chat. The directory does not list Altegio, Booksy, Fresha, OpenTable or SevenRooms |
| Languages | Solwees50+ languages in conversations | TidioLyro supports 48 languages |
| Pricing | SolweesPer location per month: Solo €99 (the assistant in chats), Studio €249 (adds phone answering, 100 minutes and outbound calls), Network €499. Free trial: 7 days, no card | TidioAs of October 2026, billed monthly, as shown to visitors in the EU and the US: a free plan; Starter at 29 a month; Growth from 59 a month; Plus from 300 a month. The number is the same in euros (EU) and in US dollars (US): Tidio sets the currency by the visitor’s country. The Lyro AI agent is a paid add-on from 39 a month for 50 AI conversations. 7-day free trial |
| Who it is for | SolweesService businesses that take bookings: salons, clinics, restaurants, hotels | TidioBuilt for ecommerce, in its own words; its site also names SaaS, education, finance, travel and service businesses |
The Tidio column repeats what its own site said on 2 October 2026; the pages are linked at the bottom of this page. Solwees prices are as of October 2026.
A chat platform and an AI receptionist overlap in messengers and differ in the rest. Three questions show the difference.
A chat platform gives you an inbox and tools to build flows or AI agents. Solwees is one assistant that already knows how to answer, book and hand over; you give it your services, prices and rules.
If clients also call, check whether the product answers the phone itself, and whether it writes bookings into your booking system. Solwees answers calls and chats with the same assistant and books into the systems it works with.
Chat platforms count seats, contacts or AI conversations, each in its own way. Solwees charges per location per month and counts active clients: people the assistant answered that month.
Solwees answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, in 50+ languages. Every conversation lands in one inbox that the team opens on the web or in the mobile app.
The assistant books appointments and reservations into your booking system and sends reminders. Solwees works on top of the system you have and does not replace it. A business without a supported system can take bookings into the calendar of Solwees itself.
Tidio is the better choice for an online store. It connects to Shopify and WooCommerce data, puts live chat on the site, gives the team a help desk with tickets and email, and has a free plan to start with. Its Lyro AI agent answers from your support content in 48 languages and hands a conversation to a person when the answer is not there.
Solwees is the better choice for a business that works by appointment or reservation. The assistant answers phone calls as well as chats, works with Altegio, Booksy, Fresha, OpenTable and SevenRooms, and answers in Telegram on every plan that includes the assistant. The assistant is part of the plan and is counted by active clients per month, with no separate quota of AI conversations to buy.
7 days, no card. The whole platform is open, with up to 100 active clients and 20 call minutes.
Choose it in the list of integrations. From then on the assistant books into the system your team already works in.
WhatsApp, Instagram, Telegram, Messenger, website chat and email, plus a phone number if the assistant should answer calls. Fill the knowledge base with your services, prices and rules.
Try the assistant on one channel or one location first. Move the rest when you are satisfied, and cancel what you no longer need.
Tidio is customer service software for websites, built for ecommerce in its own words: live chat, a help desk, scripted chatbots and the Lyro AI agent for written conversations. Solwees is an AI receptionist and booking software for service businesses: one assistant answers chats and phone calls and books appointments and reservations into the system the business already uses.
Tidio, as of October 2026, on monthly billing has a free plan, Starter at 29 a month and Growth from 59 a month. The number is the same in euros for a visitor from the EU and in US dollars for a visitor from the US: Tidio sets the currency by the visitor’s country. The Lyro AI agent is an add-on from 39 a month for 50 AI conversations, up to 700 a month for 1,000 conversations. Solwees costs €99 a month per location with the assistant in chats for up to 400 active clients.
Tidio does not name phone calls among the channels it lists for Lyro: live chat, Messenger, Instagram, WhatsApp and email. A Tidio blog post of October 2025 said Lyro did not yet support voice channels. Phone tools appear in its directory as third-party integrations. Solwees answers phone calls with the same assistant that answers chats, on the Studio plan or with a pack of minutes.
Tidio describes a booking flow for service businesses in which Lyro collects details, offers times and confirms. The tools its directory names are Google Calendar, Microsoft Calendar and eTermin, where a slot is booked inside the conversation, Mindbody data, and a Calendly link shared in chat. Solwees works with Altegio, Booksy and Fresha for salons and with SevenRooms, OpenTable and CoverManager for restaurants, which that directory does not list.
Tidio brings live chat, email, WhatsApp, Messenger and Instagram into one inbox, and Lyro answers on those chat channels. Its Telegram integration is available on the Plus and Premium plans only. Solwees answers in WhatsApp, Instagram, Telegram, Messenger, website chat and email on every plan that includes the assistant.
Facts about Tidio were checked on 2 October 2026 against its own pages: tidio.com/pricing, tidio.com/integrations, tidio.com/ai-agent, help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support, tidio.com/blog/lyro-review, tidio.com/integrations/etermin, tidio.com/features, tidio.com/integrations/telegram.
We run a guided demo on your menu or service list and show how booking would work for your business. No preparation is needed.
