WATI describes itself as a WhatsApp growth platform and an AI-powered customer engagement platform: an official WhatsApp Business API provider with a shared team inbox, broadcast campaigns, no-code chatbots and AI add-ons, extended to Instagram, Facebook Messenger and TikTok. The facts about WATI on this page come from its own site and help centre, read on 2 October 2026.
Solwees is an AI receptionist and booking software for service businesses. It answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, books appointments and reservations into the booking system or CRM the business already uses, sends reminders, and hands the conversation to a person when it should.
| Solwees | WATI | |
|---|---|---|
| What it is | SolweesAI receptionist and booking software: a finished product that a business sets up in a dashboard | WATIWhatsApp Business API platform: shared team inbox, broadcasts and no-code chatbots; AI agents are a separate add-on |
| Channels | SolweesPhone calls, WhatsApp, Instagram, Telegram, Facebook Messenger, website chat, email. Viber is a paid add-on | WATIWhatsApp, Instagram, Facebook Messenger, TikTok, a website widget, RCS; SMS fallback (beta) on the Business plan. WhatsApp voice calls are answered by your team. Its AI voice agent on WhatsApp is described as a limited beta. Its pricing pages do not list Telegram or email as customer channels |
| Booking systems and CRMs | SolweesSalons: Altegio, Booksy, Fresha, Treatwell, Bokadirekt, Bookio, Wix Bookings. Clinics: Altegio, Doctra, Tooki. Restaurants: SevenRooms, OpenTable, CoverManager and other systems through Mozrest. Chats are written into Bitrix24. Other systems are connected on request; the list is on the integrations page | WATIWATI says over 100 apps, among them HubSpot, Salesforce, Zoho CRM, Shopify and WooCommerce. Calendly connects directly on the Pro and Business plans and Google Calendar through an automation tool, to send WhatsApp notifications about bookings. Its help centre lists no integration with salon software or restaurant reservation systems |
| Languages | Solwees50+ languages in conversations | WATIIts pricing and AI pages give no number of languages for chat. Its AI voice agent states 30+ languages |
| Pricing | SolweesPer location per month: Solo €99 (the assistant in chats), Studio €249 (adds phone answering, 100 minutes and outbound calls), Network €499. Free trial: 7 days, no card | WATIAs of October 2026, billed monthly, as shown to a visitor in the EU: Growth €69, Pro €149, Business €349 a month; WATI sets price and currency by country. WhatsApp messages are charged on top by its rate card. Astra AI agents are priced separately: a free tier for a web widget, then $99 or $399 a month. 7-day free trial |
| Who it is for | SolweesService businesses that take bookings: salons, clinics, restaurants, hotels | WATIMarketing, sales and support teams; industries named: e-commerce, e-learning, healthcare, marketing agencies |
The WATI column repeats what its own site said on 2 October 2026; the pages are linked at the bottom of this page. Solwees prices are as of October 2026.
A chat platform and an AI receptionist overlap in messengers and differ in the rest. Three questions show the difference.
A chat platform gives you an inbox and tools to build flows or AI agents. Solwees is one assistant that already knows how to answer, book and hand over; you give it your services, prices and rules.
If clients also call, check whether the product answers the phone itself, and whether it writes bookings into your booking system. Solwees answers calls and chats with the same assistant and books into the systems it works with.
Chat platforms count seats, contacts or AI conversations, each in its own way. Solwees charges per location per month and counts active clients: people the assistant answered that month.
Solwees answers phone calls, WhatsApp, Instagram, Telegram, Messenger, website chat and email around the clock, in 50+ languages. Every conversation lands in one inbox that the team opens on the web or in the mobile app.
The assistant books appointments and reservations into your booking system and sends reminders. Solwees works on top of the system you have and does not replace it. A business without a supported system can take bookings into the calendar of Solwees itself.
WATI is the better choice when WhatsApp is a marketing channel for you: broadcasts to thousands of contacts, campaigns, a WhatsApp shop, a store on Shopify or WooCommerce. It is an official WhatsApp Business API provider, gives a team a shared inbox for WhatsApp, Instagram, Messenger and TikTok, and lets you build chatbot flows step by step without code.
Solwees is the better choice when the conversations are about bookings. The assistant answers in WhatsApp, Instagram, Telegram, Messenger, website chat and email, and on the phone, with no flows to build: you fill in the knowledge base and connect the booking system. It works with Altegio, Booksy and Fresha for salons and with SevenRooms, OpenTable and CoverManager for restaurants, and the assistant is part of the plan from €99 a month.
7 days, no card. The whole platform is open, with up to 100 active clients and 20 call minutes.
Choose it in the list of integrations. From then on the assistant books into the system your team already works in.
WhatsApp, Instagram, Telegram, Messenger, website chat and email, plus a phone number if the assistant should answer calls. Fill the knowledge base with your services, prices and rules.
Try the assistant on one channel or one location first. Move the rest when you are satisfied, and cancel what you no longer need.
WATI is a WhatsApp Business platform: a shared inbox, broadcasts and chatbots that you build yourself, with AI agents sold as a separate add-on. Solwees is an AI receptionist and booking software: a ready assistant answers chats and phone calls, books into the booking system a business already uses, and hands the conversation to staff when needed.
WATI, as of October 2026, shows a visitor in the EU plans at €69, €149 and €349 a month on monthly billing, with 3 or 5 users; it sets price and currency by country. WhatsApp messages are charged on top by its rate card, and its Astra AI agents cost $99 or $399 a month more. Solwees costs €99 a month per location with the assistant in chats and 5 seats, and €249 a month with phone answering.
WATI includes no-code chatbots with a monthly quota of automation triggers and an AI copilot for the team on every plan. Its autonomous AI agents, called Astra, are a separate product: a free tier for a web widget, then $99 or $399 a month as of October 2026. In Solwees the assistant that answers clients by itself is included in every plan from Solo, and it also answers in Instagram, Telegram, Messenger and website chat.
WATI supports WhatsApp voice calls, which arrive in the team inbox and are answered by your staff. Its AI page says Voice AI enables voice conversations on WhatsApp, web and phone channels; its voice agent page describes Voice AI on WhatsApp as a limited beta, and it belongs to the separately priced Astra product. Solwees answers ordinary phone calls with the same assistant that answers chats, on the Studio plan or with a pack of minutes.
WATI lists no integration with salon software or restaurant reservation systems in its help centre. Calendly connects directly on the Pro and Business plans and Google Calendar through an automation tool, to send WhatsApp notifications about bookings; WATI says its separately priced Astra voice agent can book a slot. Solwees works with Altegio, Booksy and Fresha for salons and with SevenRooms, OpenTable and CoverManager for restaurants.
Solwees sends broadcasts with the Marketing module, €19 a month as of October 2026: broadcasts in WhatsApp and Telegram, WhatsApp templates and client groups. WhatsApp bills your company directly for template messages and, since October 2026, for replies above the first 1,000 a month per number; Solwees adds nothing on top. WATI offers more for marketing teams: broadcast campaigns at volume, a WhatsApp shop and integrations with Shopify and WooCommerce.
Facts about WATI were checked on 2 October 2026 against its own pages: wati.io/en/pricing, wati.io/products/astra/pricing, wati.io/en/whatsapp-business-calling, support.wati.io/en/collections/13040201-wati-integrations, wati.io/en/wati-ai, wati.io/en/pricing-comparison, support.wati.io/en/articles/11463072-integrating-wati-with-calendly, wati.io/products/astra/voice-ai.
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