Shoppers ask in Instagram.Orders land in Sitniks.
Solwees answers your online store’s customers in Instagram, Telegram, WhatsApp and your other channels, checks sizes, colours and stock in Sitniks, places the order and tells the status and tracking number when they ask.
Hi! Do you have the beige trench in size M?
Hi Kateryna! Yes, the beige trench in M is in stock, 2,450 UAH. Shall I place the order? I’ll need your city and delivery branch.
Yes! Kyiv, branch 15
Sitniks · Orders
Today
- Stock checked in Sitniks
- Order created with the status for new orders
- Delivery details saved in the order
A customer asks for a size in Instagram. The assistant checks stock in Sitniks and places the order.
What Solwees does in Sitniks
The e-commerce assistant works with what is in Sitniks right now: stock, orders and statuses.
What Solwees reads
- Products with sizes, colours and the stock actually available
- Orders by phone or email, and by order number
- The order status and the tracking number
What Solwees writes
- New orders, only when there is enough stock
- Changes to the address or items of an open order
- Cancellations of new, in-progress or draft orders
- A comment for your staff on the order
- Tasks for your team: the waiting list, returns and exchanges
What the assistant does with Sitniks
The questions that fill a store’s inbox every day, answered from your own data.
Sizes and stock
The assistant checks the size, colour and quantity available before it offers anything, and creates the order only if there is enough.
Where is my order?
A customer asks by phone, email or order number and gets the status and the tracking number in the same chat.
Returns and exchanges to your team
The assistant collects the details and creates a task for your team. A customer waiting for a size goes on the waiting list as a task too.
How to connect Sitniks
Sitniks connects with an Open API token.
- 1
Get the token
In Sitniks, open Settings, then Integrations, and find «Open API» at the very bottom. One token works for one company.
- 2
Paste it in Solwees
Open the Sitniks card in the App Directory and paste the token.
- 3
Set the order defaults
Enter the status for new orders, the sales channel, the default warehouse and the responsible manager, or leave them empty to use the first ones in Sitniks.
Good to know
Questions
Does the assistant see real stock?
Yes, the quantity actually available in Sitniks at the moment of the question. An order is created only if there is enough.
Can a customer check their order?
Yes, by phone, email or order number: the assistant gives the status and the tracking number.
Can an order be changed or cancelled?
Yes, while it is new, in progress or a draft: the address or items can be changed, or the order cancelled.
What about returns and exchanges?
The assistant collects the details and creates a task for your team, because the Sitniks API has no returns.
Does the assistant take payment?
No. Payment stays the way your store takes it today.
Which channels does it work in?
Instagram, Telegram, WhatsApp, Facebook Messenger, the website chat and email.
Other integrations
See all integrations
Connect Sitniks
Free for 7 days, no card. Paste the token, set the order defaults and ask about a product.