AI receptionist for aesthetic clinics in Aktobe
In Aktobe people hear about a good cosmetologist from stories and friends, and they write the same evening. The agent answers at once: what the procedure costs, whether there is an offer, when to come for a consultation, and books while the interest is still warm.
Hello! I had biorevitalisation with you the day before yesterday, and the little bumps still haven’t gone. Is that how it should be?
Hello! Only a specialist can judge that, so I’ve passed your message straight to Meruert, your cosmetologist, and she’ll reply in this chat. If you get pain or strong swelling, don’t wait for a reply: call the clinic.
OK. I wanted to go to the banya at the weekend, is that all right?
That’s a question for the cosmetologist too; I’ve added it to your message. Your second session is on the 12th at 16:00: if Meruert decides to move it, I’ll offer you another time.
Thanks.
You’re welcome! Her answer will come to this chat.
When customers write in Aktobe
In Aktobe before holidays and tois the cosmetologist’s diary fills up weeks ahead, and the questions pour in every evening. In an ordinary week most messages come at lunchtime and after 19:00, and at weekends from first thing in the morning.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
“I’m stuck at work, can I come at 17:00 instead of 15:00?” The agent checks the schedule and moves the visit.
Messages sparked by a post: “I want the same, how much is it?” The agent gives the procedure price and offers a consultation.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Косметолог кеңесі 7 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 7 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Offers free slots with the right specialist, a doctor or a device technician, and books at once. The booking goes into your appointment book or CRM, or into the built-in CRM if you have no system.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
The agent does not assess skin or decide whether a procedure suits someone. If a client mentions pregnancy, an allergy, medication or a recent tan, the question goes to a specialist with the chat, and the agent offers the client a consultation time.
Stays with the client after a procedure
When a client writes after a procedure, the agent doesn’t guess whether it’s normal: it brings in the cosmetologist who treated her. The next visit of the course stays in the diary unless the specialist decides otherwise.
Catches the evening enquiries
Instagram messages, WhatsApp and Telegram arrive in one inbox, and the agent answers in all of them the same way, from one price list. Evening and night messages no longer wait until morning, and your receptionist can see who is already booked.
Aktobe: local context
The centre of Aktobe Region and the largest city in the west of the country, on the banks of the Ilek.
It grew from the Ak-Tobe military post and is known today for its ferroalloy and chrome chemicals plants, while oil and gas are produced across the region.
The city keeps growing to the west and east, and people in the new quarters look for salons, clinics and tradespeople close to home.
Winter brings blizzards and summer brings dust storms, and in that weather people would rather arrange things by message than set off on the off chance.
In Aktobe a sought-after cosmetologist is booked two or three weeks ahead. If a client cancels, the agent offers the freed time at once to those who asked for an earlier visit, so the specialist’s day doesn’t fall apart.
Areas and landmarks customers mention
the Old Town, Zhilgorodok, 11th Microdistrict, Batys-2, Nur-Aktobe, Abilkaiyr Khan Avenue
- Where
- Aktobe Region
- Population
- over 580,000
- Customer languages
- Kazakh, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The client picks the language and the agent follows, answering in Kazakh, Russian or English. Prices, times and the address reach the client in the language they wrote in.
Can the agent tell a client whether a procedure suits them?
No, and it doesn’t promise results either. Anything about skin, health or the expected effect is discussed by the doctor. The agent’s job is to answer about price and time, book, and pass the client’s questions to the doctor in advance.
Does the agent know about our offers?
Yes, if you have entered them. The agent mentions an offer to anyone asking about the procedure and gives the terms exactly as you wrote them. It won’t give a discount “as a favour”: such requests go to your receptionist.
What does the agent say if a client feels unwell after a procedure?
It calls in the specialist straight away: the message goes to whoever did the procedure, with the chat. The agent assesses nothing itself, and if the client writes about strong pain or swelling, it asks them not to wait but to call the clinic.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Aktobe or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. The agent can answer such questions without figures: explain that the cost depends on the product and the amount and that the doctor will name it, and offer a consultation time straight away.
Put the agent to work in Aktobe
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.