AI receptionist for aesthetic clinics in Astana
A receptionist at an aesthetic clinic in Astana keeps the diary, greets clients and answers Instagram messages, and the messages still pile up. The agent takes over the chats: consultations, procedures, courses, rescheduling and reminders, and passes medical questions to a specialist.
Hello! I’m going to a wedding toi in a week and want to get my skin in shape. What would you suggest, and how much is a facial cleansing?
Hello! A facial cleansing is 14,000 tenge. Which procedure suits your skin, and whether it will show by the toi, is for the cosmetologist to say when she sees you. Before the toi we have Wednesday at 18:00 or Thursday at 12:30 with Aruzhan, our cosmetologist.
Wednesday, please. Can I have a peel the same day?
You’re booked for Wednesday at 18:00 with Aruzhan. Whether a peel is a good idea before the toi, and on which day, is her decision: I’ve passed on your question and the date of the toi, and she’ll reply here.
Thank you!
I’ll send a reminder on Tuesday evening. If you’d like to bring a friend, just write and I’ll find a slot next to yours.
When customers write in Astana
In Astana few people write in the morning: work, the commute, the children. The peaks are lunchtime and after 20:00, when clients scroll Instagram at leisure and compare clinics. An answer that arrives the next morning is too late: the client is booked elsewhere.
Busiest hours: 12:00 to 14:00 and 20:00 to 23:00
“I’m stuck at work, can I come at 17:00 instead of 15:00?” The agent checks the schedule and moves the visit.
Messages sparked by a post: “I want the same, how much is it?” The agent gives the procedure price and offers a consultation.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Косметолог кеңесі 10 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 10 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Works out what the client wants to book: a consultation, a one-off procedure or the next session of a course, and picks a time that fits the procedure’s length. The client record and the chat are saved in the CRM.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
The agent does not assess skin or decide whether a procedure suits someone. If a client mentions pregnancy, an allergy, medication or a recent tan, the question goes to a specialist with the chat, and the agent offers the client a consultation time.
Stays with the client after a procedure
Reminds clients of the next session of a course and of a follow-up visit when it is due. It does not discuss a complaint after a procedure: it passes it straight to the specialist, and if the client feels unwell, asks them to call the clinic.
Catches the evening enquiries
Instagram messages, WhatsApp and Telegram arrive in one inbox, and the agent answers in all of them the same way, from one price list. Evening and night messages no longer wait until morning, and your receptionist can see who is already booked.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana the winter is long, with dry frosty air, and from autumn onwards questions about skincare and peels pick up. The agent answers from your price list and books a consultation, and which procedure to choose is up to the cosmetologist.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- Instagram, WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Clients can write in Kazakh, Russian or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No. That is for the doctor to decide at a consultation, after an examination. The agent tells the client plainly that a specialist will answer, passes the question on with the chat and offers a consultation time.
Does the agent know about our offers?
Yes, within the limits you set. The agent mentions an offer to clients who meet its terms and doesn’t combine it with other discounts unless you have allowed it.
What does the agent say if a client feels unwell after a procedure?
It neither advises nor reassures. The message goes straight to the specialist who did the procedure, and the agent tells the client the question has been passed on and asks them, if things get worse, to call the clinic rather than wait for a reply in the chat.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books against your schedule, and in the morning your team sees every new booking.
Can the agent hold back injection prices until the consultation?
Yes. The agent can answer such questions without figures: explain that the cost depends on the product and the amount and that the doctor will name it, and offer a consultation time straight away.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.