AI receptionist for aesthetic clinics in Gulistan
While a cosmetologist in Gulistan is working on a client, the phone lies face down and new messages wait for the break. Meanwhile the agent answers on its own: names the price, offers a free time and books, while contraindications stay with the specialist.
Hello! My daughter is getting married in October. We’d like to look after our skin before the wedding, hers and mine. Where do we start?
Hello, and congratulations! It’s best to start with a consultation: the cosmetologist will look at your skin and plan the procedures around the wedding date. A consultation is 150,000 sum. I can book you both back to back on Saturday, at 11:00 and 11:30, with Dr Dilbar.
Yes, please. Can we have a facial cleaning the same day?
A facial cleaning starts at 250,000 sum. Whether to do it the same day is for the doctor to decide at the consultation. You’re both booked for Saturday, 11:00 and 11:30, with Dr Dilbar.
Great, thank you!
I’ll send a reminder on Friday evening. See you on Saturday!
When customers write in Gulistan
All year round most messages come in the evening, after eight, when clients scroll Instagram at home in peace. From late summer to late autumn, the wedding season, people write well ahead: the bride, her mother, her sisters, and each of them has to be done before the date.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
The day after a procedure a question about the skin arrives. The agent gives no advice and forwards the message to the specialist at once.
On the lunch break people ask whether there is a discount on a course of laser hair removal.
A bride writes two months before the wedding and asks for her procedures to be set out by date. The agent books a consultation; the doctor will draw up the plan.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Kosmetolog Dilbar payshanba kuni soat 17:00 da boʻsh. Sizni konsultatsiyaga yozib qoʻyaymi?
Здравствуйте! Косметолог Дилбар свободна в четверг в 17:00. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Knows which specialist does which procedures and books the first consultation or the next session of a course. The booking appears wherever you already keep them, so nobody has to copy it across by hand.
Answers from prices and offers
Quotes your price list, how long a procedure takes and what a course costs. It mentions only the offers you added yourself and never promises a result: what to expect is for the doctor to explain.
Understands voice messages
Instead of a long message, clients often send a voice note: what they want done, when suits them, how much they are ready to spend. The agent understands Telegram voice messages in Uzbek and Russian and replies in text, so the price and time stay in the chat.
Leaves the decision to the doctor
Clients often send a photo and ask what would suit them. The agent gives no advice from a picture: the chat and the photo go to the doctor, and the client is offered a consultation time where the doctor can see the skin in person.
Keeps a course on track
Sends a reminder before every session and helps move the visit if the client can’t make it. Complaints and questions about how she feels after a procedure go straight to the specialist; the agent does not answer them.
Gulistan: local context
The centre of Syrdarya Region in the Hungry Steppe; until it was renamed the town was called Mirzachul.
The town grew up around a railway station and today has a state university.
Gulistan is small and calm, with plenty of students by day, and in the evening life gathers in the centre and around the New Bazaar.
Cotton fields surround the town, and in autumn, during the harvest, many families only have the evenings free.
For clients from the districts the trip into the regional centre takes half a day, so they ask for the consultation and the procedure to be close together. If the doctor allows it, the agent books it that way and sends the address and a landmark the evening before.
Areas and landmarks customers mention
New Bazaar, the university campus, the railway station
- Where
- Syrdarya Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. Clients write in Uzbek, Russian or English, and the agent answers in the same language, voice messages included. Uzbek arrives in both Latin and Cyrillic script, and the agent understands both.
Can the agent choose a procedure from a photo?
No. The agent does not judge skin from a photo or promise a result. It passes the chat with the picture and the question to the doctor and offers the client a consultation where the doctor can see the skin in person.
Does the agent know about offers and course discounts?
Yes, if you have added them. The agent mentions only the offers in your settings and never invents its own. When an offer ends, just remove it and the agent stops mentioning it.
Can several people be booked at once?
Yes. A mother and her daughters, sisters, friends: the agent finds times so that everyone comes on the same day, books each of them with her own specialist and reminds whoever made the booking the day before.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Gulistan or in the district, and books the right one.
How do I try it?
You can start today: connect the clinic’s Instagram and Telegram, add your procedures, prices and specialists. For seven days the agent works free, with no card linked, and you can see every conversation it has.
Put the agent to work in Gulistan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.