AI receptionist for aesthetic clinics in Kyzylorda
In Kyzylorda people hear about a good cosmetologist from stories and friends, and they write the same evening. The agent answers at once: what the procedure costs, whether there is an offer, when to come for a consultation, and books while the interest is still warm.
Hello! I had biorevitalisation with you the day before yesterday, and the little bumps still haven’t gone. Is that how it should be?
Hello! Only a specialist can judge that, so I’ve passed your message straight to Balnur, your cosmetologist, and she’ll reply in this chat. If you get pain or strong swelling, don’t wait for a reply: call the clinic.
OK. I wanted to go to the banya at the weekend, is that all right?
That’s a question for the cosmetologist too; I’ve added it to your message. Your second session is on the 12th at 16:00: if Balnur decides to move it, I’ll offer you another time.
Thanks.
You’re welcome! Her answer will come to this chat.
When customers write in Kyzylorda
In the morning it’s people booked for today: “can I come an hour later?” During the day there are short price questions, and in the evening long conversations about courses, offers and where to start. By night many are ready to book, and they need the answer right away.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Messages sparked by a post: “I want the same, how much is it?” The agent gives the procedure price and offers a consultation.
Late in the evening friends arrange to come together. The agent gives them two slots back to back.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Косметолог кеңесі 7 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 7 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Offers free slots with the right specialist, a doctor or a device technician, and books at once. The booking goes into your appointment book or CRM, or into the built-in CRM if you have no system.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
Questions like “will it suit me?” and “what will the effect be?” are answered by the doctor at a consultation, not by the agent. It tells the client so plainly, passes the question to a specialist and books a convenient time.
Stays with the client after a procedure
Between the sessions of a course the agent keeps track of the dates: it sends a reminder the day before the next procedure, and if the client wants to move it, offers the nearest slots, while whether the new date works is up to the specialist.
Catches the evening enquiries
Replies to your stories and questions sparked by a post land in Instagram messages at any hour, and the agent answers them at once: the price, free slots, a booking. In the morning your receptionist finds the bookings already made.
Kyzylorda: local context
The centre of Kyzylorda Region on both banks of the Syr Darya; the city was once the capital of the Kazakh autonomous republic.
Rice paddies surround the city, and the region is home to the Baikonur Cosmodrome and the Korkyt Ata memorial.
Summer days bring dry heat, so people run errands early in the morning and gather by the Syr Darya in the evening.
The city is almost entirely Kazakh-speaking, and chats with customers are more often in Kazakh.
In Kyzylorda clients often write in Kazakh and want the price and time clearly, without extra words. The agent answers in Kazakh or Russian, whichever the client started in, and books a convenient day.
Areas and landmarks customers mention
Shugyla, Akmeshit, Merey, the Left Bank, the Syr Darya embankment
- Where
- Kyzylorda Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The client picks the language and the agent follows, answering in Kazakh, Russian or English. Prices, times and the address reach the client in the language they wrote in.
Can the agent tell a client whether a procedure suits them?
No. That is for the doctor to decide at a consultation, after an examination. The agent tells the client plainly that a specialist will answer, passes the question on with the chat and offers a consultation time.
Does the agent know about our offers?
Yes, within the limits you set. The agent mentions an offer to clients who meet its terms and doesn’t combine it with other discounts unless you have allowed it.
What does the agent say if a client feels unwell after a procedure?
It calls in the specialist straight away: the message goes to whoever did the procedure, with the chat. The agent assesses nothing itself, and if the client writes about strong pain or swelling, it asks them not to wait but to call the clinic.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Kyzylorda or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Kyzylorda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.