AI receptionist for aesthetic clinics in Oskemen
Between procedures a cosmetologist in Oskemen takes her gloves off to answer an Instagram message and puts them back on again. The agent spares her that: it answers about prices and free slots, books and moves visits, and leaves medical questions to her.
Hello! I’m going to a wedding toi in a week and want to get my skin in shape. What would you suggest, and how much is a facial cleansing?
Hello! A facial cleansing is 11,000 tenge. Which procedure suits your skin, and whether it will show by the toi, is for the cosmetologist to say when she sees you. Before the toi we have Wednesday at 18:00 or Thursday at 12:30 with Saltanat, our cosmetologist.
Wednesday, please. Can I have a peel the same day?
You’re booked for Wednesday at 18:00 with Saltanat. Whether a peel is a good idea before the toi, and on which day, is her decision: I’ve passed on your question and the date of the toi, and she’ll reply here.
Thank you!
I’ll send a reminder on Tuesday evening. If you’d like to bring a friend, just write and I’ll find a slot next to yours.
When customers write in Oskemen
In Oskemen before holidays and tois the cosmetologist’s diary fills up weeks ahead, and the questions pour in every evening. In an ordinary week most messages come at lunchtime and after 19:00, and at weekends from first thing in the morning.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
“I’m stuck at work, can I come at 17:00 instead of 15:00?” The agent checks the schedule and moves the visit.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де косметолог Салтанат кеңес бере алады. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 косметолог Салтанат может провести консультацию. Записать вас?
What the agent takes off your hands
Books consultations and procedures
Books friends, or a mother and daughter, into neighbouring slots when the schedule allows, and makes sure no specialist ends up with two clients at the same time.
Answers on prices, courses and offers
Clients often ask “how much is the whole course?” and “is a package cheaper?”. The agent answers from your price list, and how many sessions a particular client needs is for the specialist to decide.
Leaves contraindications to the doctor
Questions like “will it suit me?” and “what will the effect be?” are answered by the doctor at a consultation, not by the agent. It tells the client so plainly, passes the question to a specialist and books a convenient time.
Stays with the client after a procedure
When a client writes after a procedure, the agent doesn’t guess whether it’s normal: it brings in the cosmetologist who treated her. The next visit of the course stays in the diary unless the specialist decides otherwise.
Catches the evening enquiries
Instagram messages, WhatsApp and Telegram arrive in one inbox, and the agent answers in all of them the same way, from one price list. Evening and night messages no longer wait until morning, and your receptionist can see who is already booked.
Oskemen: local context
The centre of East Kazakhstan Region, where the Ulba flows into the Irtysh, on the approaches to the Altai.
A city of non-ferrous metallurgy, with zinc, titanium-magnesium and Ulba metallurgical plants.
In summer people head for the holiday bases on the Bukhtarma and up into the Altai, and in spring the dacha season opens in the gardens around town.
The plants run in shifts, so people often write to book during a break or on the way home after a shift.
In Oskemen a sought-after cosmetologist is booked two or three weeks ahead. If a client cancels, the agent offers the freed time at once to those who asked for an earlier visit, so the specialist’s day doesn’t fall apart.
Areas and landmarks customers mention
Zashchita, Ulbinsky, Sogra, KShT, the Left Bank
- Where
- East Kazakhstan Region
- Population
- over 350,000
- Customer languages
- Russian, Kazakh
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Clients can write in Kazakh, Russian or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No. That is for the doctor to decide at a consultation, after an examination. The agent tells the client plainly that a specialist will answer, passes the question on with the chat and offers a consultation time.
Does the agent know about our offers?
Yes, if you have entered them. The agent mentions an offer to anyone asking about the procedure and gives the terms exactly as you wrote them. It won’t give a discount “as a favour”: such requests go to your receptionist.
What does the agent say if a client feels unwell after a procedure?
The agent passes the message to the cosmetologist at once, with the chat history, and the client can see they have been heard. It won’t assess how they are or suggest aftercare: that is the specialist’s job.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Oskemen or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Oskemen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.