AI receptionist for aesthetic clinics in Petropavl
In Petropavl clients write on Instagram and WhatsApp after work, when the cosmetologist has finished for the day. The agent answers at once: quotes the procedure price from your list, offers a consultation time and books, and passes health questions to the doctor.
Hello! I’m going to a wedding toi in a week and want to get my skin in shape. What would you suggest, and how much is a facial cleansing?
Hello! A facial cleansing is 11,000 tenge. Which procedure suits your skin, and whether it will show by the toi, is for the cosmetologist to say when she sees you. Before the toi we have Wednesday at 18:00 or Thursday at 12:30 with Meruert, our cosmetologist.
Wednesday, please. Can I have a peel the same day?
You’re booked for Wednesday at 18:00 with Meruert. Whether a peel is a good idea before the toi, and on which day, is her decision: I’ve passed on your question and the date of the toi, and she’ll reply here.
Thank you!
I’ll send a reminder on Tuesday evening. If you’d like to bring a friend, just write and I’ll find a slot next to yours.
When customers write in Petropavl
In Petropavl before holidays and tois the cosmetologist’s diary fills up weeks ahead, and the questions pour in every evening. In an ordinary week most messages come at lunchtime and after 19:00, and at weekends from first thing in the morning.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де косметолог Меруерт кеңес бере алады. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 косметолог Меруерт может провести консультацию. Записать вас?
What the agent takes off your hands
Books consultations and procedures
Offers free slots with the right specialist, a doctor or a device technician, and books at once. The booking goes into your appointment book or CRM, or into the built-in CRM if you have no system.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
The agent does not assess skin or decide whether a procedure suits someone. If a client mentions pregnancy, an allergy, medication or a recent tan, the question goes to a specialist with the chat, and the agent offers the client a consultation time.
Stays with the client after a procedure
Between the sessions of a course the agent keeps track of the dates: it sends a reminder the day before the next procedure, and if the client wants to move it, offers the nearest slots, while whether the new date works is up to the specialist.
Catches the evening enquiries
Replies to your stories and questions sparked by a post land in Instagram messages at any hour, and the agent answers them at once: the price, free slots, a booking. In the morning your receptionist finds the bookings already made.
Petropavl: local context
The centre of North Kazakhstan Region on the right bank of the Ishim and the northernmost regional centre in the country.
The city grew from the fortress of St Peter, stands on the Trans-Siberian Railway and has the Russian border close by.
Winter is long and snowy, the roads out of town close in a blizzard, and on those days many things get settled by message.
In summer the pedestrian Konstitutsii Street becomes the main place for a stroll, and at weekends people leave for their dachas and the lakes.
In Petropavl from October to April the heating dries the air indoors, and as the cold sets in, questions about hydration and peels multiply. The agent quotes your price list and books a consultation, while what to do about the skin is the cosmetologist’s call.
Areas and landmarks customers mention
Konstitutsii Kazakhstana Street, Rabochy Posyolok, Benzostroy, the railway station
- Where
- North Kazakhstan Region
- Population
- over 220,000
- Customer languages
- Russian, Kazakh
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Clients can write in Kazakh, Russian or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No. That is for the doctor to decide at a consultation, after an examination. The agent tells the client plainly that a specialist will answer, passes the question on with the chat and offers a consultation time.
Does the agent know about our offers?
Yes, within the limits you set. The agent mentions an offer to clients who meet its terms and doesn’t combine it with other discounts unless you have allowed it.
What does the agent say if a client feels unwell after a procedure?
The agent passes the message to the cosmetologist at once, with the chat history, and the client can see they have been heard. It won’t assess how they are or suggest aftercare: that is the specialist’s job.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Petropavl or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Petropavl
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.