AI receptionist for aesthetic clinics in Rudny
Between procedures a cosmetologist in Rudny takes her gloves off to answer an Instagram message and puts them back on again. The agent spares her that: it answers about prices and free slots, books and moves visits, and leaves medical questions to her.
Hello! I had biorevitalisation with you the day before yesterday, and the little bumps still haven’t gone. Is that how it should be?
Hello! Only a specialist can judge that, so I’ve passed your message straight to Meruert, your cosmetologist, and she’ll reply in this chat. If you get pain or strong swelling, don’t wait for a reply: call the clinic.
OK. I wanted to go to the banya at the weekend, is that all right?
That’s a question for the cosmetologist too; I’ve added it to your message. Your second session is on the 12th at 16:00: if Meruert decides to move it, I’ll offer you another time.
Thanks.
You’re welcome! Her answer will come to this chat.
When customers write in Rudny
During the day people ask the price between other things, and they decide in the evening at home, after going back through the stories and reviews. The busiest weeks come before New Year, 8 March and Nauryz and in the toi season, and then people try to book two or three weeks ahead.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Messages sparked by a post: “I want the same, how much is it?” The agent gives the procedure price and offers a consultation.
Late in the evening friends arrange to come together. The agent gives them two slots back to back.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 17:00-де косметолог Меруерт кеңес бере алады. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 17:00 косметолог Меруерт может провести консультацию. Записать вас?
What the agent takes off your hands
Books consultations and procedures
Books friends, or a mother and daughter, into neighbouring slots when the schedule allows, and makes sure no specialist ends up with two clients at the same time.
Answers on prices, courses and offers
Clients often ask “how much is the whole course?” and “is a package cheaper?”. The agent answers from your price list, and how many sessions a particular client needs is for the specialist to decide.
Leaves contraindications to the doctor
The agent does not assess skin or decide whether a procedure suits someone. If a client mentions pregnancy, an allergy, medication or a recent tan, the question goes to a specialist with the chat, and the agent offers the client a consultation time.
Stays with the client after a procedure
Reminds clients of the next session of a course and of a follow-up visit when it is due. It does not discuss a complaint after a procedure: it passes it straight to the specialist, and if the client feels unwell, asks them to call the clinic.
Catches the evening enquiries
Instagram messages, WhatsApp and Telegram arrive in one inbox, and the agent answers in all of them the same way, from one price list. Evening and night messages no longer wait until morning, and your receptionist can see who is already booked.
Rudny: local context
A mining town of Kostanay Region on the Tobol, built to extract iron ore.
Huge open pits lie next to the town, where ore is mined and made into concentrate and pellets.
The old town is divided into kvartals and the new one into microdistricts, and people give a tradesperson their address by kvartal or microdistrict number.
The town is compact, almost everything is close by, and many people walk to their usual master.
In Rudny there are few cosmetologists, often one specialist with a small practice. While she works, the agent answers Instagram and WhatsApp, books and moves visits, and in the evening all she has to do is check tomorrow’s schedule.
Areas and landmarks customers mention
the Old Town, the New Town, Komsomolsky Avenue, Gornyatsky
- Where
- Kostanay Region
- Population
- over 110,000
- Customer languages
- Russian, Kazakh
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The client picks the language and the agent follows, answering in Kazakh, Russian or English. Prices, times and the address reach the client in the language they wrote in.
Can the agent tell a client whether a procedure suits them?
No. The agent can’t see the skin or know the client’s history, so it doesn’t judge. It says what a consultation costs, finds a time for it and sends the client’s question to the doctor in advance.
Does the agent know about our offers?
Yes, if you have entered them. The agent mentions an offer to anyone asking about the procedure and gives the terms exactly as you wrote them. It won’t give a discount “as a favour”: such requests go to your receptionist.
What does the agent say if a client feels unwell after a procedure?
It neither advises nor reassures. The message goes straight to the specialist who did the procedure, and the agent tells the client the question has been passed on and asks them, if things get worse, to call the clinic rather than wait for a reply in the chat.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
Can the agent hold back injection prices until the consultation?
Yes. The agent can answer such questions without figures: explain that the cost depends on the product and the amount and that the doctor will name it, and offer a consultation time straight away.
Put the agent to work in Rudny
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.