AI receptionist for aesthetic clinics in Samarkand
In Samarkand clients often book in pairs or groups: with a mother, a sister or a friend. The agent finds times so that everyone comes on the same day, quotes your price list and sends reminders, passing health questions to the doctor.
Voice message, 0:31
Hello! Understood: you’re interested in laser hair removal on the lower legs and want to know the price. One session is 350,000 sum. How many sessions you’ll need is for the doctor to say at a consultation, which costs 150,000 sum.
I see. I have darker skin, will the laser work for me?
Only the doctor can decide that after seeing you, and I’ve already passed your question to Dr Yulduz. I can book you a consultation on Thursday at 18:00 or Saturday at 12:00.
Saturday, please.
You’re booked for a consultation with Dr Yulduz on Saturday at 12:00. I’ll remind you on Friday evening.
When customers write in Samarkand
All year round most messages come in the evening, after eight, when clients scroll Instagram at home in peace. From late summer to late autumn, the wedding season, people write well ahead: the bride, her mother, her sisters, and each of them has to be done before the date.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
A client writes on her way to work: she can’t make 18:00 today and asks to move to Saturday.
A lunchtime voice message: a client lists three procedures and asks what they come to together. The agent adds them up from the price list.
After talking it over at home, clients book a consultation. The agent answers at once and offers a time.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
Many people here speak Tajik at home, and the agent answers in Tajik too.
Assalomu alaykum! Kosmetolog Yulduz payshanba kuni soat 17:00 da boʻsh. Sizni konsultatsiyaga yozib qoʻyaymi?
Здравствуйте! Косметолог Юлдуз свободна в четверг в 17:00. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Offers free times with the right specialist and books at once, into your appointment book or CRM, or into the built-in Solwees CRM if you have no system. If a client wants to come with her mother or sister, the agent books them back to back.
Answers from prices and offers
Quotes your price list, how long a procedure takes and what a course costs. It mentions only the offers you added yourself and never promises a result: what to expect is for the doctor to explain.
Understands voice messages
The agent understands a Telegram voice message just as it does text, in Uzbek and in Russian. It replies in writing rather than by voice, so the client can always look back at the price, the address and the booking time.
Leaves the decision to the doctor
Clients often send a photo and ask what would suit them. The agent gives no advice from a picture: the chat and the photo go to the doctor, and the client is offered a consultation time where the doctor can see the skin in person.
Keeps a course on track
Sends a reminder before every session and helps move the visit if the client can’t make it. Complaints and questions about how she feels after a procedure go straight to the specialist; the agent does not answer them.
Samarkand: local context
The centre of Samarkand Region and one of the oldest cities in Central Asia, famous since the days of the Silk Road.
The Registan, Gur-e-Amir and Shah-i-Zinda are part of a UNESCO World Heritage Site.
The city splits into the old part, with its mahallas around the Registan, and the newer part along the shady University Boulevard, always full of students.
For locals the morning starts at the Siab Bazaar, where they go for bread, fruit and news, and in the evening life moves back to the mahalla.
In spring and early autumn Samarkand is full of tourists, and some want to fit in a procedure during their trip. The agent answers them in English and offers a consultation over the next few days, and the doctor decides what can be done in that time.
Areas and landmarks customers mention
the Registan, Siab Bazaar, University Boulevard, the railway station, Mikrorayon, Sattepo
- Where
- Samarkand Region
- Population
- over 550,000
- Customer languages
- Uzbek, Tajik, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. Clients write in Uzbek, Tajik, Russian or English, and the agent answers in the same language, voice messages included. Uzbek arrives in both Latin and Cyrillic script, and the agent understands both.
Can the agent choose a procedure from a photo?
No. The agent does not judge skin from a photo or promise a result. It passes the chat with the picture and the question to the doctor and offers the client a consultation where the doctor can see the skin in person.
Does the agent know about offers and course discounts?
Yes, if you have added them. The agent mentions only the offers in your settings and never invents its own. When an offer ends, just remove it and the agent stops mentioning it.
Can several people be booked at once?
Yes, in one chat. The agent checks who needs which procedure, books the visits back to back or at the same time with different specialists, and sends one reminder for everyone.
Will the agent answer tourists in English?
Yes. It answers in Uzbek, Russian, English and Tajik, in the guest’s language. In high season in Samarkand it keeps up with tourists and locals at the same time.
How do I try it?
You can start today: connect the clinic’s Instagram and Telegram, add your procedures, prices and specialists. For seven days the agent works free, with no card linked, and you can see every conversation it has.
Put the agent to work in Samarkand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.