AI receptionist for aesthetic clinics in Semey
In Semey people hear about a good cosmetologist from stories and friends, and they write the same evening. The agent answers at once: what the procedure costs, whether there is an offer, when to come for a consultation, and books while the interest is still warm.
Hello! I’m going to a wedding toi in a week and want to get my skin in shape. What would you suggest, and how much is a facial cleansing?
Hello! A facial cleansing is 11,000 tenge. Which procedure suits your skin, and whether it will show by the toi, is for the cosmetologist to say when she sees you. Before the toi we have Wednesday at 18:00 or Thursday at 12:30 with Aigerim, our cosmetologist.
Wednesday, please. Can I have a peel the same day?
You’re booked for Wednesday at 18:00 with Aigerim. Whether a peel is a good idea before the toi, and on which day, is her decision: I’ve passed on your question and the date of the toi, and she’ll reply here.
Thank you!
I’ll send a reminder on Tuesday evening. If you’d like to bring a friend, just write and I’ll find a slot next to yours.
When customers write in Semey
In the morning it’s people booked for today: “can I come an hour later?” During the day there are short price questions, and in the evening long conversations about courses, offers and where to start. By night many are ready to book, and they need the answer right away.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Косметолог кеңесі 7 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 7 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Books friends, or a mother and daughter, into neighbouring slots when the schedule allows, and makes sure no specialist ends up with two clients at the same time.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
If a question touches on health, from an allergy to a recent operation, the agent doesn’t decide on its own. It replies that the doctor will discuss it, forwards the question to a specialist and offers the client a consultation straight away.
Stays with the client after a procedure
Reminds clients of the next session of a course and of a follow-up visit when it is due. It does not discuss a complaint after a procedure: it passes it straight to the specialist, and if the client feels unwell, asks them to call the clinic.
Catches the evening enquiries
Replies to your stories and questions sparked by a post land in Instagram messages at any hour, and the agent answers them at once: the price, free slots, a booking. In the morning your receptionist finds the bookings already made.
Semey: local context
The centre of Abai Region on both banks of the Irtysh, formerly Semipalatinsk.
The city of Abai and Shakarim, with the Abai and Dostoevsky house museums and the Stronger than Death memorial to the victims of nuclear tests.
The Left Bank and the centre are linked by bridges, and many people cross the Irtysh every day on their way to work or study.
The city is full of students, future doctors among them, and Kazakh is heard here more often than in other towns of the east.
In Semey a sought-after cosmetologist is booked two or three weeks ahead. If a client cancels, the agent offers the freed time at once to those who asked for an earlier visit, so the specialist’s day doesn’t fall apart.
Areas and landmarks customers mention
the Left Bank, Shakarim Avenue, Polkovnichy Island, the suspension bridge, Kholodny Klyuch
- Where
- Abai Region
- Population
- over 310,000
- Customer languages
- Kazakh, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The client picks the language and the agent follows, answering in Kazakh, Russian or English. Prices, times and the address reach the client in the language they wrote in.
Can the agent tell a client whether a procedure suits them?
No, and it doesn’t promise results either. Anything about skin, health or the expected effect is discussed by the doctor. The agent’s job is to answer about price and time, book, and pass the client’s questions to the doctor in advance.
Does the agent know about our offers?
It knows the ones you have added, with their terms and dates. If an offer has an end date, the agent tells the client. It invents no discounts or gifts of its own.
What does the agent say if a client feels unwell after a procedure?
It neither advises nor reassures. The message goes straight to the specialist who did the procedure, and the agent tells the client the question has been passed on and asks them, if things get worse, to call the clinic rather than wait for a reply in the chat.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Semey or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Semey
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.