AI receptionist for aesthetic clinics in Taraz
In Taraz clients write on Instagram and WhatsApp after work, when the cosmetologist has finished for the day. The agent answers at once: quotes the procedure price from your list, offers a consultation time and books, and passes health questions to the doctor.
Hello! I had biorevitalisation with you the day before yesterday, and the little bumps still haven’t gone. Is that how it should be?
Hello! Only a specialist can judge that, so I’ve passed your message straight to Aigerim, your cosmetologist, and she’ll reply in this chat. If you get pain or strong swelling, don’t wait for a reply: call the clinic.
OK. I wanted to go to the banya at the weekend, is that all right?
That’s a question for the cosmetologist too; I’ve added it to your message. Your second session is on the 12th at 16:00: if Aigerim decides to move it, I’ll offer you another time.
Thanks.
You’re welcome! Her answer will come to this chat.
When customers write in Taraz
In Taraz before holidays and tois the cosmetologist’s diary fills up weeks ahead, and the questions pour in every evening. In an ordinary week most messages come at lunchtime and after 19:00, and at weekends from first thing in the morning.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Messages sparked by a post: “I want the same, how much is it?” The agent gives the procedure price and offers a consultation.
Late in the evening friends arrange to come together. The agent gives them two slots back to back.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Косметолог кеңесі 7 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 7 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Works out what the client wants to book: a consultation, a one-off procedure or the next session of a course, and picks a time that fits the procedure’s length. The client record and the chat are saved in the CRM.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
If a question touches on health, from an allergy to a recent operation, the agent doesn’t decide on its own. It replies that the doctor will discuss it, forwards the question to a specialist and offers the client a consultation straight away.
Stays with the client after a procedure
Reminds clients of the next session of a course and of a follow-up visit when it is due. It does not discuss a complaint after a procedure: it passes it straight to the specialist, and if the client feels unwell, asks them to call the clinic.
Catches the evening enquiries
Instagram messages, WhatsApp and Telegram arrive in one inbox, and the agent answers in all of them the same way, from one price list. Evening and night messages no longer wait until morning, and your receptionist can see who is already booked.
Taraz: local context
The centre of Jambyl Region in the Talas valley and one of the oldest cities in Kazakhstan, on the Great Silk Road.
The Karakhan Mausoleum stands in the city itself, and the Aisha Bibi and Babaji Khatun mausoleums are close by, in the village of Aisha Bibi.
Bazaar trade has moved from the old centre to big markets on the edge of town, and people drive out there for groceries in the morning, before the heat.
Many people live in private houses with gardens, and the city speaks mostly Kazakh, switching easily to Russian.
In Taraz clients often write in Kazakh and want the price and time clearly, without extra words. The agent answers in Kazakh or Russian, whichever the client started in, and books a convenient day.
Areas and landmarks customers mention
Zhailau, Karasu, Samal, Tole Bi Avenue, the Karakhan Mausoleum
- Where
- Jambyl Region
- Population
- over 430,000
- Customer languages
- Kazakh, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The client picks the language and the agent follows, answering in Kazakh, Russian or English. Prices, times and the address reach the client in the language they wrote in.
Can the agent tell a client whether a procedure suits them?
No. The agent can’t see the skin or know the client’s history, so it doesn’t judge. It says what a consultation costs, finds a time for it and sends the client’s question to the doctor in advance.
Does the agent know about our offers?
Yes, if you have entered them. The agent mentions an offer to anyone asking about the procedure and gives the terms exactly as you wrote them. It won’t give a discount “as a favour”: such requests go to your receptionist.
What does the agent say if a client feels unwell after a procedure?
The agent passes the message to the cosmetologist at once, with the chat history, and the client can see they have been heard. It won’t assess how they are or suggest aftercare: that is the specialist’s job.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Taraz or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Taraz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.