AI receptionist for aesthetic clinics in Termez
In Termez clients often book in pairs or groups: with a mother, a sister or a friend. The agent finds times so that everyone comes on the same day, quotes your price list and sends reminders, passing health questions to the doctor.
Voice message, 0:31
Hello! Understood: you’re interested in laser hair removal on the lower legs and want to know the price. One session is 350,000 sum. How many sessions you’ll need is for the doctor to say at a consultation, which costs 150,000 sum.
I see. I have darker skin, will the laser work for me?
Only the doctor can decide that after seeing you, and I’ve already passed your question to Dr Gulnoz. I can book you a consultation on Thursday at 18:00 or Saturday at 12:00.
Saturday, please.
You’re booked for a consultation with Dr Gulnoz on Saturday at 12:00. I’ll remind you on Friday evening.
When customers write in Termez
All year round most messages come in the evening, after eight, when clients scroll Instagram at home in peace. From late summer to late autumn, the wedding season, people write well ahead: the bride, her mother, her sisters, and each of them has to be done before the date.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
The day after a procedure a question about the skin arrives. The agent gives no advice and forwards the message to the specialist at once.
On the lunch break people ask whether there is a discount on a course of laser hair removal.
After talking it over at home, clients book a consultation. The agent answers at once and offers a time.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Kosmetolog Gulnoz payshanba kuni soat 17:00 da boʻsh. Sizni konsultatsiyaga yozib qoʻyaymi?
Здравствуйте! Косметолог Гулноз свободна в четверг в 17:00. Записать вас на консультацию?
What the agent takes off your hands
Books consultations and procedures
Offers free times with the right specialist and books at once, into your appointment book or CRM, or into the built-in Solwees CRM if you have no system. If a client wants to come with her mother or sister, the agent books them back to back.
Answers from prices and offers
Quotes your price list, how long a procedure takes and what a course costs. It mentions only the offers you added yourself and never promises a result: what to expect is for the doctor to explain.
Understands voice messages
Instead of a long message, clients often send a voice note: what they want done, when suits them, how much they are ready to spend. The agent understands Telegram voice messages in Uzbek and Russian and replies in text, so the price and time stay in the chat.
Leaves the decision to the doctor
Clients often send a photo and ask what would suit them. The agent gives no advice from a picture: the chat and the photo go to the doctor, and the client is offered a consultation time where the doctor can see the skin in person.
Keeps a course on track
Sends a reminder before every session and helps move the visit if the client can’t make it. Complaints and questions about how she feels after a procedure go straight to the specialist; the agent does not answer them.
Termez: local context
The centre of Surkhandarya Region on the Amu Darya and the southernmost city in the country, on the Afghan border.
Nearby are the Buddhist monasteries of Kara Tepe and Fayaz Tepe and the memorial complex of al-Hakim at-Termizi.
Trade with Afghanistan passes through the city, so there are many visitors: drivers, traders and people on business trips.
Pilgrims come to the shrines of Termez from all over the country, and tourists in spring and autumn, so there are more visitors than you would expect in a city this size.
In Termez people book the cosmetologist well ahead of weddings, sometimes a month or two, and Saturdays go first. The agent says straight away which days are still free and books before someone else takes the slot.
In summer the heat in Termez climbs above forty, and clients try to book mornings or evenings, when it is easier to be outside. The agent offers those hours first and sends a reminder the day before.
Areas and landmarks customers mention
Yashil Dunyo Bazaar, Yubileyny, Alpomish, the railway station
- Where
- Surkhandarya Region
- Population
- over 200,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. Clients write in Uzbek, Russian or English, and the agent answers in the same language, voice messages included. Uzbek arrives in both Latin and Cyrillic script, and the agent understands both.
Can the agent choose a procedure from a photo?
No. The agent does not judge skin from a photo or promise a result. It passes the chat with the picture and the question to the doctor and offers the client a consultation where the doctor can see the skin in person.
Does the agent know about offers and course discounts?
Yes. You describe the course discount, the gift with a procedure or the birthday price yourself, and the agent tells clients exactly that. If there is no offer, the agent says so and gives the usual price from your list.
Can several people be booked at once?
Yes. A mother and her daughters, sisters, friends: the agent finds times so that everyone comes on the same day, books each of them with her own specialist and reminds whoever made the booking the day before.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Termez or in the district, and books the right one.
How do I try it?
You can start today: connect the clinic’s Instagram and Telegram, add your procedures, prices and specialists. For seven days the agent works free, with no card linked, and you can see every conversation it has.
Put the agent to work in Termez
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.