AI receptionist for aesthetic clinics in Turkestan
In Turkestan people hear about a good cosmetologist from stories and friends, and they write the same evening. The agent answers at once: what the procedure costs, whether there is an offer, when to come for a consultation, and books while the interest is still warm.
Hello! I had biorevitalisation with you the day before yesterday, and the little bumps still haven’t gone. Is that how it should be?
Hello! Only a specialist can judge that, so I’ve passed your message straight to Meruert, your cosmetologist, and she’ll reply in this chat. If you get pain or strong swelling, don’t wait for a reply: call the clinic.
OK. I wanted to go to the banya at the weekend, is that all right?
That’s a question for the cosmetologist too; I’ve added it to your message. Your second session is on the 12th at 16:00: if Meruert decides to move it, I’ll offer you another time.
Thanks.
You’re welcome! Her answer will come to this chat.
When customers write in Turkestan
In Turkestan before holidays and tois the cosmetologist’s diary fills up weeks ahead, and the questions pour in every evening. In an ordinary week most messages come at lunchtime and after 19:00, and at weekends from first thing in the morning.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
“I’m stuck at work, can I come at 17:00 instead of 15:00?” The agent checks the schedule and moves the visit.
Messages sparked by a post: “I want the same, how much is it?” The agent gives the procedure price and offers a consultation.
Late in the evening friends arrange to come together. The agent gives them two slots back to back.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Сәлеметсіз бе! Косметолог кеңесі 7 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 7 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Offers free slots with the right specialist, a doctor or a device technician, and books at once. The booking goes into your appointment book or CRM, or into the built-in CRM if you have no system.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
If a question touches on health, from an allergy to a recent operation, the agent doesn’t decide on its own. It replies that the doctor will discuss it, forwards the question to a specialist and offers the client a consultation straight away.
Stays with the client after a procedure
Between the sessions of a course the agent keeps track of the dates: it sends a reminder the day before the next procedure, and if the client wants to move it, offers the nearest slots, while whether the new date works is up to the specialist.
Catches the evening enquiries
Instagram messages, WhatsApp and Telegram arrive in one inbox, and the agent answers in all of them the same way, from one price list. Evening and night messages no longer wait until morning, and your receptionist can see who is already booked.
Turkestan: local context
The centre of Turkestan Region, once known as Yasy and one of the main cities of the Kazakh Khanate.
It is home to the Mausoleum of Khoja Ahmed Yasawi, a UNESCO World Heritage site and a place of pilgrimage.
Pilgrims and tourists come all year round, most of all in spring around Nauryz, when the hotels and cafes by the mausoleum stay open late.
The old town is private houses and the bazaar, the new centre is blocks of flats and hotels, and Kazakh and Uzbek are heard on the streets equally often.
In Turkestan clients often write in Kazakh or Uzbek and value a polite answer in their own language. That is how the agent answers: it quotes your price list and books, and passes questions about contraindications to the doctor.
Areas and landmarks customers mention
the Old Town, Zhana Kala, Kuanysh Bazaar, Tauke Khan Avenue, the Mausoleum of Khoja Ahmed Yasawi
- Where
- Turkestan Region
- Population
- over 230,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh and Uzbek?
Yes. Clients can write in Kazakh, Russian, Uzbek or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No. The agent can’t see the skin or know the client’s history, so it doesn’t judge. It says what a consultation costs, finds a time for it and sends the client’s question to the doctor in advance.
Does the agent know about our offers?
It knows the ones you have added, with their terms and dates. If an offer has an end date, the agent tells the client. It invents no discounts or gifts of its own.
What does the agent say if a client feels unwell after a procedure?
It neither advises nor reassures. The message goes straight to the specialist who did the procedure, and the agent tells the client the question has been passed on and asks them, if things get worse, to call the clinic rather than wait for a reply in the chat.
Will the agent answer guests from other towns and countries?
Yes. It answers in Kazakh, Russian and English, in the guest’s language. In high season in Turkestan it keeps every chat going while you look after the guests in front of you.
Can the agent hold back injection prices until the consultation?
Yes. For each procedure you can say whether to give the price. Where the price depends on an examination, the agent explains that to the client and books a consultation without guessing at figures.
Put the agent to work in Turkestan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.