AI receptionist for aesthetic clinics in Uralsk
Between procedures a cosmetologist in Uralsk takes her gloves off to answer an Instagram message and puts them back on again. The agent spares her that: it answers about prices and free slots, books and moves visits, and leaves medical questions to her.
Good evening! How much is laser hair removal on the lower legs, and how many sessions does it take?
Good evening! One lower-leg session is 12,000 tenge. How many sessions you’ll need, the cosmetologist will say at a consultation, which is 7,000 tenge. The earliest times are Friday at 19:00 or Saturday at 11:00.
Is it all right in summer? I’m out in the sun a lot.
Only the cosmetologist can decide whether the procedure suits tanned skin, so I’ve passed your question to Saltanat. Shall I book you a consultation to go through it in person?
Yes, Saturday at 11:00.
Booked: Saturday at 11:00, a consultation with Saltanat, our cosmetologist. I’ll send a reminder with the address the day before.
When customers write in Uralsk
During the day people ask the price between other things, and they decide in the evening at home, after going back through the stories and reviews. The busiest weeks come before New Year, 8 March and Nauryz and in the toi season, and then people try to book two or three weeks ahead.
Busiest hours: 12:00 to 14:00 and 19:00 to 22:00
The morning after a procedure: “the redness hasn’t gone”. The agent neither reassures nor advises: it passes the message to the cosmetologist at once.
Lunch-break questions about the price of a course and whether paying upfront earns a discount. The agent answers with the clinic’s own terms.
After the clinic closes, clients make up their minds and want to book straight away. The agent offers times over the next few days.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Косметолог кеңесі 7 000 теңге тұрады. Сенбі күні сағат 12:00-де бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Консультация косметолога стоит 7 000 тенге. Есть свободное время в субботу в 12:00, записать вас?
What the agent takes off your hands
Books consultations and procedures
Offers free slots with the right specialist, a doctor or a device technician, and books at once. The booking goes into your appointment book or CRM, or into the built-in CRM if you have no system.
Answers on prices, courses and offers
Quotes your price list, course prices and the offers you added yourself, with their dates. The agent invents no discounts of its own and promises no results.
Leaves contraindications to the doctor
If a question touches on health, from an allergy to a recent operation, the agent doesn’t decide on its own. It replies that the doctor will discuss it, forwards the question to a specialist and offers the client a consultation straight away.
Stays with the client after a procedure
Reminds clients of the next session of a course and of a follow-up visit when it is due. It does not discuss a complaint after a procedure: it passes it straight to the specialist, and if the client feels unwell, asks them to call the clinic.
Catches the evening enquiries
Replies to your stories and questions sparked by a post land in Instagram messages at any hour, and the agent answers them at once: the price, free slots, a booking. In the morning your receptionist finds the bookings already made.
Uralsk: local context
The centre of West Kazakhstan Region on the Ural and the Chagan, close to the Russian border.
The town was founded by Yaik Cossacks; it has a Pugachev house museum, and Pushkin came here to gather material on the uprising.
In summer people spend weekends by the Ural and the Chagan, on the beaches and at the dachas along the river near Melovye Gorki.
Some residents work at the gas condensate field near Aksai and come home at weekends or between rotations.
In Uralsk clients often write in Kazakh and want the price and time clearly, without extra words. The agent answers in Kazakh or Russian, whichever the client started in, and books a convenient day.
Areas and landmarks customers mention
Kureni, Stroitel, Zhuldyz, Samal, Zachagansk
- Where
- West Kazakhstan Region
- Population
- over 250,000
- Customer languages
- Kazakh, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Clients can write in Kazakh, Russian or English, and the agent answers in the same language. If a client starts in Russian and then moves to Kazakh, the agent moves with her.
Can the agent tell a client whether a procedure suits them?
No, and it doesn’t promise results either. Anything about skin, health or the expected effect is discussed by the doctor. The agent’s job is to answer about price and time, book, and pass the client’s questions to the doctor in advance.
Does the agent know about our offers?
It knows the ones you have added, with their terms and dates. If an offer has an end date, the agent tells the client. It invents no discounts or gifts of its own.
What does the agent say if a client feels unwell after a procedure?
The agent passes the message to the cosmetologist at once, with the chat history, and the client can see they have been heard. It won’t assess how they are or suggest aftercare: that is the specialist’s job.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Uralsk or closer to home, and books there.
Can the agent hold back injection prices until the consultation?
Yes. You decide which prices the agent gives. For example, cleansing and peels with prices, and injectables only after a consultation: then the agent says exactly that and offers to book one.
Put the agent to work in Uralsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.