AI receptionist for barbershops in Kaskelen
In Kaskelen people write to their barber personally on WhatsApp, and the message waits until he finishes the cut. The agent answers for him: quotes the price, offers the nearest free time and books.
Good evening! I’d like to come in on Saturday with my son, he’s eight. Could you cut us both one after the other?
Good evening! Yes. On Saturday Yerzhan is free from 11:00: your son first, then you. A kids’ haircut is 2,000 tenge and a men’s cut is 3,000 tenge. Shall I book you?
Yes, please.
Booked for two on Saturday: 11:00 kids’ haircut, 11:30 men’s haircut, with Yerzhan.
Great. He fidgeted a lot last time, is that OK?
No problem, I’ve noted it on the booking so the barber knows in advance. See you on Saturday!
When customers write in Kaskelen
Morning messages arrive before opening: is today possible, and at what time. Evening ones come after closing: can I come in early tomorrow. The agent books both straight away.
Busiest hours: 10:00 to 12:00 and 16:00 to 20:00
First message of the day: is anyone free at lunchtime today.
Two friends arranging to come in at the same time.
Messages from men just out of work who want a haircut within the hour.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бүгін сағат 19:00-да шебер Ержан бос. Сізді шаш қиюға жазайын ба?
Здравствуйте! Сегодня в 19:00 мастер Ержан свободен. Записать вас на стрижку?
What the agent takes off your hands
Books with his usual barber
Answers with a definite time, not “drop by and we’ll see”. Bookings are saved in your system, or in the built-in Solwees CRM if you have none.
Quotes prices
Knows your price list: men’s and kids’ cuts, beard trims, shaves, packages. Answers at once, even when every barber is at a chair.
Handles walk-ins
Sees from the schedule when the next chair frees up and offers that time instead of a wait in the queue.
Reminds and reschedules
Sends a reminder the day before. If a client is running late or can’t make it, it moves the booking in the same chat, and the time goes to someone else.
Passes the tricky ones to you
If a client is unhappy, the agent does not argue or promise a redo on your behalf. The conversation goes to a person, who sees at once what it was about.
Kaskelen: local context
The centre of Karasay District in the foothills of the Trans-Ili Alatau, on the Kaskelen river, just west of Almaty.
The town grew from a post station and the Cossack stanitsa of Lyubavinskaya, and today it has a large university campus.
Many residents work in Almaty and leave early in the morning, then look for services close to home when they get back in the evening.
The old dacha settlements inside the town are turning into streets of private houses, and newcomers often need plumbers and electricians.
In Kaskelen men get back from Almaty late and want a haircut close to home. The agent offers the evening slots and Saturday morning before they are taken.
Areas and landmarks customers mention
Abylai Khan Avenue, the Central Park, the Kaskelen river
- Where
- Almaty Region
- Population
- over 85,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. Whatever language the client writes in, that is the language of the reply: Kazakh, Russian or English. It understands mixed messages too.
What does the agent tell someone who wants to walk in?
The agent checks the schedule and says honestly when the next barber is free. The client decides: come at that time with a booking or take a chance and wait.
Where does the agent put bookings?
Wherever you already keep your schedule. The barbers see new bookings at once, with nothing rewritten. A barbershop without a system can use the built-in Solwees CRM, with a schedule and a client base.
Can the agent book a father and son or a group of friends?
Yes. Back to back with one barber or at the same time with different ones, whichever suits them. Before a toi that is common, and the agent books the whole group in one chat.
What happens if a client is unhappy with a cut?
Chats like that go straight to a person. You see the whole history in one inbox and reply from there, and the client gets the answer in the same messenger.
Does it work if customers come out from Almaty?
Yes. The agent explains how to reach you from Almaty and picks a time that allows for the drive. If a customer is stuck in traffic, they write in the same chat and the agent tells your staff.
How do I connect the agent?
You need your channels, a price list and your barbers with their hours, and an evening is usually enough for all of it. A week free, no card needed.
Put the agent to work in Kaskelen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.