AI receptionist for barbershops in Oskemen
Before weekends and toi celebrations the barbers in Oskemen cut non-stop while messages pile up on WhatsApp and Instagram. The agent answers each one: the price, a free time, a booking and a reminder the day before.
Good evening! I’d like to come in on Saturday with my son, he’s eight. Could you cut us both one after the other?
Good evening! Yes. On Saturday Nurlan is free from 11:00: your son first, then you. A kids’ haircut is 3,000 tenge and a men’s cut is 4,000 tenge. Shall I book you?
Yes, please.
Booked for two on Saturday: 11:00 kids’ haircut, 11:30 men’s haircut, with Nurlan.
Great. He fidgeted a lot last time, is that OK?
No problem, I’ve noted it on the booking so the barber knows in advance. See you on Saturday!
When customers write in Oskemen
In Oskemen people message the barbershop at lunch and after work, and by Friday there are noticeably more messages. The barbers are busy at those hours, and if nobody answers quickly, the client gets his haircut elsewhere.
Busiest hours: 12:00 to 14:00 and 17:00 to 21:00
A father asks whether he can bring his son in today after lessons.
Lunch break: the price of a haircut with a beard trim and a free time tonight.
Friday evening: every chair is taken and questions pile up in the chats. The agent answers.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бүгін сағат 19:00-да шебер Нұрлан бос. Сізді шаш қиюға жазайын ба?
Здравствуйте! Сегодня в 19:00 мастер Нурлан свободен. Записать вас на стрижку?
What the agent takes off your hands
Books with his usual barber
Offers a regular a time with his usual barber and finds a newcomer whoever is free first. The booking shows up in your schedule or CRM straight away, so the barber knows who is next.
Quotes prices
Explains what a package includes and how a scissor cut differs from a clipper cut. Prices come only from your list.
Handles walk-ins
Sees from the schedule when the next chair frees up and offers that time instead of a wait in the queue.
Reminds and reschedules
The reminder arrives on the morning of the visit. A single reply is enough to move the haircut, so the barber is not left without a client.
Passes the tricky ones to you
If a client is unhappy, the agent does not argue or promise a redo on your behalf. The conversation goes to a person, who sees at once what it was about.
Oskemen: local context
The centre of East Kazakhstan Region, where the Ulba flows into the Irtysh, on the approaches to the Altai.
A city of non-ferrous metallurgy, with zinc, titanium-magnesium and Ulba metallurgical plants.
In summer people head for the holiday bases on the Bukhtarma and up into the Altai, and in spring the dacha season opens in the gardens around town.
The plants run in shifts, so people often write to book during a break or on the way home after a shift.
In Oskemen a barbershop usually runs on two or three barbers with no front desk. The agent takes over the chats, and the barbers get on with cutting.
In winter nobody in Oskemen wants to queue in the frost, so men book a haircut ahead instead of walking in off the street.
Areas and landmarks customers mention
Zashchita, Ulbinsky, Sogra, KShT, the Left Bank
- Where
- East Kazakhstan Region
- Population
- over 350,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. A client can start in Russian and carry on in Kazakh, and the agent switches with him without losing track of the booking.
What does the agent tell someone who wants to walk in?
The agent checks the schedule and says honestly when the next barber is free. The client decides: come at that time with a booking or take a chance and wait.
Where does the agent put bookings?
Wherever you already keep your schedule. The barbers see new bookings at once, with nothing rewritten. A barbershop without a system can use the built-in Solwees CRM, with a schedule and a client base.
Can the agent book a father and son or a group of friends?
Yes. The agent checks how many people and which services, and looks for a time when enough chairs are free. One confirmation covers everyone.
What happens if a client is unhappy with a cut?
The agent does not argue or promise anything on your behalf. The conversation goes to your front desk or the owner with its history, and the agent tells the client a person will be in touch.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Oskemen or closer to home, and books there.
How do I connect the agent?
You need your channels, a price list and your barbers with their hours, and an evening is usually enough for all of it. A week free, no card needed.
Put the agent to work in Oskemen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.