AI receptionist for barbershops in Semey
In Semey a barbershop often has no front desk, and WhatsApp gets answered by whichever barber is between clients. The agent takes the chats off the barbers: quotes the price, finds a free time and books.
Hello! My brother’s toi is on Saturday, there are three of us and we all need haircuts before lunch. Can you fit us in?
Hello! We can. On Saturday at 10:00 two barbers are free, Baurzhan and Nurlan, and at 10:40 one of them can take the third of you. A men’s haircut is 4,000 tenge. Shall I book it like that?
Yes, let’s do that.
Booked three of you for Saturday: two at 10:00 and the third at 10:40, with Baurzhan and Nurlan. You’ll all be done by half past eleven.
Thanks a lot!
You’re welcome! I’ll send a reminder on Friday evening. Enjoy the toi!
When customers write in Semey
In Semey people message the barbershop at lunch and after work, and by Friday there are noticeably more messages. The barbers are busy at those hours, and if nobody answers quickly, the client gets his haircut elsewhere.
Busiest hours: 12:00 to 14:00 and 17:00 to 21:00
First message of the day: is anyone free at lunchtime today.
Two friends arranging to come in at the same time.
Friday evening: every chair is taken and questions pile up in the chats. The agent answers.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бүгін сағат 19:00-да шебер Бауыржан бос. Сізді шаш қиюға жазайын ба?
Здравствуйте! Сегодня в 19:00 мастер Бауыржан свободен. Записать вас на стрижку?
What the agent takes off your hands
Books with his usual barber
Knows how long a haircut, a beard trim or grey blending takes and books without overlaps. If the barber someone wants is busy all evening, it offers another barber or tomorrow morning.
Quotes prices
Explains what a package includes and how a scissor cut differs from a clipper cut. Prices come only from your list.
Handles walk-ins
If you take walk-ins, the agent says so and suggests the quieter hours. If you don’t, it offers the nearest free slot straight away.
Reminds and reschedules
Sends a reminder the day before. If a client is running late or can’t make it, it moves the booking in the same chat, and the time goes to someone else.
Passes the tricky ones to you
If a client is unhappy, the agent does not argue or promise a redo on your behalf. The conversation goes to a person, who sees at once what it was about.
Semey: local context
The centre of Abai Region on both banks of the Irtysh, formerly Semipalatinsk.
The city of Abai and Shakarim, with the Abai and Dostoevsky house museums and the Stronger than Death memorial to the victims of nuclear tests.
The Left Bank and the centre are linked by bridges, and many people cross the Irtysh every day on their way to work or study.
The city is full of students, future doctors among them, and Kazakh is heard here more often than in other towns of the east.
In Semey men also come in from the villages of the region for a haircut, mostly on Saturday, when they have other business in town. The agent fits the time around the trip and sends a reminder the day before.
In winter nobody in Semey wants to queue in the frost, so men book a haircut ahead instead of walking in off the street.
Areas and landmarks customers mention
the Left Bank, Shakarim Avenue, Polkovnichy Island, the suspension bridge, Kholodny Klyuch
- Where
- Abai Region
- Population
- over 310,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent reply to a client in Kazakh?
Yes. A client can start in Russian and carry on in Kazakh, and the agent switches with him without losing track of the booking.
What does the agent tell someone who wants to walk in?
The agent checks the schedule and says honestly when the next barber is free. The client decides: come at that time with a booking or take a chance and wait.
Where does the agent put bookings?
Wherever you already keep your schedule. The barbers see new bookings at once, with nothing rewritten. A barbershop without a system can use the built-in Solwees CRM, with a schedule and a client base.
Can the agent book a father and son or a group of friends?
Yes. Back to back with one barber or at the same time with different ones, whichever suits them. Before a toi that is common, and the agent books the whole group in one chat.
What happens if a client is unhappy with a cut?
The agent does not argue or promise anything on your behalf. The conversation goes to your front desk or the owner with its history, and the agent tells the client a person will be in touch.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Semey or closer to home, and books there.
How do I connect the agent?
You need your channels, a price list and your barbers with their hours, and an evening is usually enough for all of it. A week free, no card needed.
Put the agent to work in Semey
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.