AI receptionist for barbershops in Tokmok
In Tokmok a barbershop often has no separate front desk: the barber cuts hair and answers the chats too. The agent takes the chats over: replies at once, books with a barber and sends a reminder.
Hi! Do you cut kids’ hair? My son is six, we’d like it done before Monday.
Hello! Yes, we do. A kids’ haircut is 450 som. Tomorrow we have 10:30 and 12:00 with Adilet. Which time suits you?
Let’s do 10:30
Booked for tomorrow at 10:30: kids’ haircut with Adilet.
Thanks! He’s a bit scared of the clippers, is that OK?
That’s fine, I’ve let the barber know. See you tomorrow!
When customers write in Tokmok
Messages come all day, but most of them on Friday and Saturday, when men want a haircut for the weekend or a toi. The barbers are cutting non-stop at those hours, and chats easily slip through.
Busiest hours: 11:00 to 13:00 and 17:00 to 21:00
Morning messages to secure a slot after work.
Lunch-break questions: how much is a fade, is any barber free today?
Friday evening: everyone wants a haircut before the weekend and the toi. The barbers are cutting, the agent answers the chats.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Бүгүн саат 19:00дө чач кырктырууга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Сегодня в 19:00 есть свободное время на стрижку. Записать вас?
What the agent takes off your hands
Books with the right barber
Sees in the journal which barber a regular goes to and offers a time with him, and for a new client finds whoever is free first. The booking appears in Altegio or DIKIDI right away, or in the built-in Solwees CRM if you have no journal.
Answers prices and services
Explains how a fade differs from a regular cut, what a beard trim costs and whether you cut kids’ hair. Prices come only from your price list.
Reminds and reschedules
Sends a reminder a day and a couple of hours before the visit. If a client can’t make it, it offers another time at once, so the chair doesn’t sit empty.
Hands the tricky ones to you
Complaints, a groom and his friends before a toi, and anything the owner decides go to your front desk with a short summary of the chat.
Tokmok: local context
One of the largest towns of the Chuy valley, about 60 km from Bishkek, next to the Burana Tower.
Many customers work in the capital and write on their way home.
The road to Issyk-Kul runs nearby, and summer traffic grows noticeably.
Many people work or study in Bishkek and come home in the evening.
In Tokmok many people work in Bishkek and get a haircut in the evening after the commute or on Saturday. They write on the way home, and if nobody answers, they go to another barber.
Areas and landmarks customers mention
the central market, the Bishkek road, the Burana Tower
- Where
- Chuy Region
- Population
- over 70,000
- Customer languages
- Russian, Kyrgyz
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the client wrote in: Kyrgyz, Russian or English. The language can change within one chat.
Where do bookings live?
If your journal is in Altegio or DIKIDI, the agent puts bookings straight into it and checks the barbers’ schedules there. Your client base can live in Bitrix24, and if you use none of these, the built-in Solwees CRM will do.
What if a client wants to walk in without booking?
The agent answers the way you do things: whether you take walk-ins or not. And so the client does not sit in a queue, it offers the nearest free slot in the same message.
What if a client asks something the agent does not know?
It does not make an answer up. It passes the question to your front desk with a summary and tells the client a person will reply.
Does it work if customers drive in from Bishkek?
Yes. The agent explains how to reach you in Tokmok and offers a time that allows for the drive. If a customer is running late, they write in the same chat and the agent tells your staff.
How do I try it?
Sign up and connect the barbershop’s WhatsApp or Instagram, which takes a few minutes. Add services, prices and barbers, and the agent starts answering clients. The first 7 days are free, no card needed.
Put the agent to work in Tokmok
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.