AI receptionist for customer support in Osh
Customers in Osh write to support on WhatsApp and Telegram around the clock. The agent answers from your knowledge base, collects the details and opens a ticket for an operator when a person is needed.
Hi! How do I change my plan?
Hello! You can change your plan in your account, under “Plans”. The new plan starts on the first day of next month.
Thanks. One more thing: the internet has been down since lunchtime.
Could you give me your contract number, please? Have you tried restarting the router?
Contract 40718. I restarted it, it did not help.
I’ve opened ticket 2931 and passed it to an operator with a description of the problem. Dilbar will write to you in the morning, and you won’t need to repeat anything.
When customers write in Osh
The same questions come in every day: how to pay, how long to wait, where to check the status. In the evening and at weekends there are fewer operators, and without the agent the queue piles up until morning.
Busiest hours: 09:00 to 12:00 and 18:00 to 22:00
Before the operators’ shift starts: messages about what stopped working overnight.
Daytime questions about payments, deadlines and terms.
Operators have gone home. The agent answers from the knowledge base and turns the rest into tickets for the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! Кайрылууңузду кабыл алдык. Оператор бир сааттын ичинде сиз менен байланышат.
Здравствуйте! Мы приняли ваше обращение. Оператор свяжется с вами в течение часа.
What the agent takes off your hands
Answers from your knowledge base
Answers common questions from your articles and rules: how to pay, how long to wait, how to change terms, where to check the status. If the answer is not in the base, it does not make one up.
Collects the details
Asks for the contract or order number, the address, what happened and what the customer has already tried. Your operator does not have to start from scratch.
Opens a ticket and hands it over
Creates a ticket in Bitrix24 or amoCRM, sends a Slack notification and hands the case to an operator with a short summary of the chat. No CRM yet? Tickets live in the built-in Solwees CRM.
Works around the clock in two languages
Answers at night, at weekends and on holidays, in Kyrgyz and Russian, in whichever the customer wrote. In the morning operators start with ready tickets instead of unread messages.
Osh: local context
The second city of the country and the capital of the south, with over 300,000 people.
Customers write in Kyrgyz, Uzbek and Russian, often switching language in the same conversation.
Osh starts early: the bazaar opens at dawn, and messages pick up again towards the evening.
People come from nearby districts to shop and for services, so many customers write ahead before the trip.
In Osh customers expect an answer in their own language, and operators who write fluently in both Kyrgyz and Uzbek are hard to find. The agent replies in the customer’s language and passes the operator a ticket with a short summary, so nobody has to ask twice.
Areas and landmarks customers mention
Jayma Bazaar, Sulaiman-Too, Kurmanjan Datka Street, Lenin Street
- Where
- city of national significance
- Population
- over 300,000
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- WhatsApp, Telegram and website chat
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Slack- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where does the agent get its answers?
From your knowledge base: articles, rules, plans and answers to common questions. You add and edit the material yourself, and the agent answers from the current version.
Where do tickets go?
Into Bitrix24 or amoCRM if you already use them, or into the built-in Solwees CRM. You can get a Slack notification for every new ticket, so an operator sees it right away.
What if the answer is not in the knowledge base?
It does not make an answer up. It collects the details, opens a ticket and hands it to an operator with a short summary, and tells the customer a person will reply.
Will it answer people coming to Osh from the districts?
Yes. Many write ahead, before the trip into town. The agent answers at once, finds a convenient day and sends a reminder the day before so the trip is not wasted.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect one channel, upload your knowledge base, and watch the agent answer customers.
Put the agent to work in Osh
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.