AI receptionist for clinics and dental practices in Astana
In the evening your reception is closed, but patients in Astana keep writing: a toothache, a blood test, a cleaning that is due. The agent answers at once, books a free time and explains preparation from your own instructions, and passes medical questions to a doctor.
Good evening! A tooth at the bottom left has been aching for two days, and it gets worse at night. Could I come tomorrow morning?
Good evening! Tomorrow morning we have 9:00 or 10:30 with Dr Aizhan. An examination is 5,000 tenge. Which time shall I book?
9:00, please. My cheek is a little swollen, is that dangerous?
You’re booked for tomorrow at 9:00 with Dr Aizhan. Only a doctor can assess swelling, so I’ve already passed your message to her. If it gets worse tonight, don’t wait for the morning: call an ambulance.
Understood, thank you.
I’ll send a reminder with the address at 8:00. If your plans change, just write here.
When customers write in Astana
On weekdays messages come early in the morning and late in the evening, and at weekends from first thing, because that is the only free time for a doctor’s visit. Before Nauryz and New Year people ask whether the clinic is open over the holidays and try to book before them.
Busiest hours: 08:00 to 10:00 and 19:00 to 23:00
Before work people ask whether they can give fasting blood tests before nine. The agent answers from the clinic’s instructions and books.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бейсенбі күні сағат 15:30-да Айжан дәрігер тіс тазалауға қабылдай алады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! В четверг в 15:30 врач Айжан может принять вас на чистку зубов. Вам удобно это время?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
Quotes prices exactly as your list has them: consultation, cleaning, filling, marked “from” where the cost depends on the case. The final cost of treatment comes from the doctor after the examination, and the agent tells the patient so.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
Sends the reminder early enough for the patient to rearrange plans. If they reply that they can’t come, the agent finds them a new time at once, and the freed slot reappears in the schedule.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana patients often ask which bank of the river the clinic is on: the Left Bank and the Right Bank each have their own routine, and nobody wants to cross the bridge at rush hour. The agent gives the address, a landmark and the earliest free time, and offers people from the other bank hours outside the rush.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No. Even a simple question like “will it go away by itself?” gets no answer on the substance: the agent books an examination and passes the question to the doctor, and in urgent cases asks the patient to call an ambulance.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, but only by your rules. If the instructions say “on an empty stomach”, the agent says exactly that, and if a patient asks about their own medicines before a test, it passes the question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books against your schedule, and in the morning your team sees every new booking.
Can the receptionist see what the agent writes to patients?
Yes. Your receptionist sees every chat in one inbox and can step into any of them, say when a regular patient wants to talk in person. The chat history stays in place throughout.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.