AI receptionist for clinics and dental practices in Atyrau
While a doctor in Atyrau is with a patient and the receptionist is checking someone in, questions about prices and free times pile up on WhatsApp. The agent answers them at once, books with the right specialist and sends a reminder the day before.
Good evening! A tooth at the bottom left has been aching for two days, and it gets worse at night. Could I come tomorrow morning?
Good evening! Tomorrow morning we have 9:00 or 10:30 with Dr Aigerim. An examination is 4,000 tenge. Which time shall I book?
9:00, please. My cheek is a little swollen, is that dangerous?
You’re booked for tomorrow at 9:00 with Dr Aigerim. Only a doctor can assess swelling, so I’ve already passed your message to her. If it gets worse tonight, don’t wait for the morning: call an ambulance.
Understood, thank you.
I’ll send a reminder with the address at 8:00. If your plans change, just write here.
When customers write in Atyrau
From 8 in the morning the people in pain write and ask to be seen today. By lunchtime it quietens down, and after work come questions about crowns, X-rays and instalments. Answer them only in the morning, and the patient will have booked somewhere else.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Before opening: “my tooth ached all night, is there a slot today?” The agent offers the first free time straight away.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бейсенбі күні сағат 15:30-да Айгерім дәрігер тіс тазалауға қабылдай алады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! В четверг в 15:30 врач Айгерим может принять вас на чистку зубов. Вам удобно это время?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
Says what an appointment, an X-ray or a professional cleaning costs and how long the visit takes. If a patient asks about instalments, the agent gives only the terms the clinic has set.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
Medical decisions stay with the doctor. Questions about symptoms, medicine and contraindications go to a specialist with the chat history, so the patient does not have to tell the story again.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Atyrau: local context
The centre of Atyrau Region and the oil capital of Kazakhstan, with a refinery and the offices of the companies working the Tengiz and Kashagan fields.
The city stands on the Ural not far from the Caspian and was called Guryev before it was renamed.
The Ural splits the city into a European and an Asian part, and people describe where they live just like that: “in Europe” or “in Asia”.
Many people work rotations on the oil fields, and family matters, from a doctor’s visit to a toi, are planned for the days the rotation worker is home.
In Atyrau the city sits on both banks of the Ural, and patients first ask which side the clinic is on and the quickest way there. The agent gives the address and a landmark, and in families where someone works rotations, it books everyone for the days he is home.
Areas and landmarks customers mention
Zhilgorodok, Avangard, Nursaya, Balykshy, the Ural embankment
- Where
- Atyrau Region
- Population
- over 320,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No, and that limit is deliberate. The agent does not guess from a description what has happened or say whether a treatment fits. Its job is to book the patient quickly and pass the question to the doctor exactly as the patient asked it.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, but only by your rules. If the instructions say “on an empty stomach”, the agent says exactly that, and if a patient asks about their own medicines before a test, it passes the question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books those days and sends a reminder the day before so the visit does not get lost.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Atyrau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.