AI receptionist for clinics and dental practices in Denov
In Denov people find “their” doctor through friends and message them on Telegram at any hour, even mid-appointment. The agent answers in their place: offers a free time, quotes the price and sends a reminder, leaving questions about treatment to the doctor.
Hello! My brother’s wedding is in three weeks, and I’d like my teeth cleaned and maybe whitened. How much is it?
Hello! A professional cleaning is 200,000 sum and takes about an hour. Whether whitening is right for you is for the doctor to say after an examination, so it’s best to start with the cleaning. We have Saturday at 11:00 or Tuesday at 18:00 with Dr Mohinur.
Saturday. Do I need to prepare in any way?
The clinic’s notes say no special preparation is needed. You’re booked for Saturday at 11:00, cleaning, with Dr Mohinur.
Great, thanks.
I’ll remind you on Friday evening. See you on Saturday!
When customers write in Denov
In a small town many people message the doctor’s own Telegram, and messages arrive at any hour: before opening, at lunch, late in the evening. Most bookings come in the evening, when parents have time to book themselves and the children.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
A voice message before opening: “my tooth ached all night, can you see me today?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
A late voice message about toothache. The agent books a morning slot and passes the question to the doctor.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Mohinur ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Мохинур свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Denov: local context
The second-largest town of Surkhandarya Region, in the Surkhandarya valley by the Hissar range.
The ancient site of Dalverzin Tepe is nearby, and the old Sayyid Atalik madrasa stands in the town.
The valley around the town is warm and fertile, and in season many people are out in the orchards and fields from early morning, leaving errands for the evening.
People from the villages of the north of the region come here to shop and see doctors, and the town is busiest on bazaar days.
In Denov patients also come in from the surrounding villages, by shared taxi or minibus, and nobody wants to be late. The day before, the agent sends a reminder and a landmark to help them find the clinic.
In summer the heat in Denov climbs above forty, and the doctors’ morning hours go first. The agent offers patients the earliest times while they last, and for those travelling in from the district it picks a time that allows for the journey.
Areas and landmarks customers mention
Yangi Bozor, the Sayyid Atalik Madrasa, Rashidov Street
- Where
- Surkhandarya Region
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
The agent takes the doctors’ schedules from wherever you keep them: a calendar or a CRM. If you have no system yet, schedules and patient records live in the built-in Solwees CRM, and nothing else needs connecting.
Does it suit a business with just a couple of people?
Yes. In Denov the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I try it?
You can start the same day: connect Telegram, plus Instagram and WhatsApp if you need them, and upload your price list and patient notes. 7 days free, no card.
Put the agent to work in Denov
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.