AI receptionist for clinics and dental practices in Ekibastuz
In Ekibastuz many patients don’t ring the clinic: they write on WhatsApp and expect an answer straight away. The agent answers for your front desk: finds a time with a doctor, quotes the consultation price and books before the patient moves on to another clinic.
Good evening! I need an abdominal ultrasound. How much is it and how do I prepare?
Good evening! An abdominal ultrasound is 8,000 tenge. According to the clinic’s instructions it is done on an empty stomach, with the last meal 8 hours before, so a morning slot is easier. We have 8:30 or 9:15 tomorrow.
8:30, please. I sometimes get a sharp pain in my right side, could it be my gallbladder?
You’re booked for tomorrow at 8:30. Only a doctor can say what the pain is linked to, so I’ve passed your question to Dr Balnur: she’ll look at it before the scan.
OK. Can I drink water?
The clinic’s instructions don’t cover that, so I won’t guess: I’ve added the question for the doctor, and the answer will come to this chat. I’ll send a reminder in the morning.
When customers write in Ekibastuz
From 8 in the morning the people in pain write and ask to be seen today. By lunchtime it quietens down, and after work come questions about crowns, X-rays and instalments. Answer them only in the morning, and the patient will have booked somewhere else.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Before opening: “my tooth ached all night, is there a slot today?” The agent offers the first free time straight away.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Балнұр дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Балнур. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
Says what an appointment, an X-ray or a professional cleaning costs and how long the visit takes. If a patient asks about instalments, the agent gives only the terms the clinic has set.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
Medical decisions stay with the doctor. Questions about symptoms, medicine and contraindications go to a specialist with the chat history, so the patient does not have to tell the story again.
Sends reminders, moves visits
Sends the reminder early enough for the patient to rearrange plans. If they reply that they can’t come, the agent finds them a new time at once, and the freed slot reappears in the schedule.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
In Ekibastuz people see doctors not only when something hurts: a medical is needed before starting at a plant and regularly after that. The agent says which doctors to see and what to bring, from your clinic’s own list, and books so that it all fits into one morning.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No, and that limit is deliberate. The agent does not guess from a description what has happened or say whether a treatment fits. Its job is to book the patient quickly and pass the question to the doctor exactly as the patient asked it.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, if the preparation rules are in your instructions. The agent sends them to the patient word for word and repeats the key points when booking. Anything that is not in the instructions it does not invent: it passes that question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.