AI receptionist for clinics and dental practices in Karaganda
While a doctor in Karaganda is with a patient and the receptionist is checking someone in, questions about prices and free times pile up on WhatsApp. The agent answers them at once, books with the right specialist and sends a reminder the day before.
Good evening! A tooth at the bottom left has been aching for two days, and it gets worse at night. Could I come tomorrow morning?
Good evening! Tomorrow morning we have 9:00 or 10:30 with Dr Meruert. An examination is 4,000 tenge. Which time shall I book?
9:00, please. My cheek is a little swollen, is that dangerous?
You’re booked for tomorrow at 9:00 with Dr Meruert. Only a doctor can assess swelling, so I’ve already passed your message to her. If it gets worse tonight, don’t wait for the morning: call an ambulance.
Understood, thank you.
I’ll send a reminder with the address at 8:00. If your plans change, just write here.
When customers write in Karaganda
The busiest times are Monday morning, when a tooth has started aching over the weekend, and Sunday evening, when people plan the week. In summer parents join in, wanting to get the children seen before school starts.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Before work people ask whether they can give fasting blood tests before nine. The agent answers from the clinic’s instructions and books.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Меруерт дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Меруерт. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor does what and on which days, and books wherever there is room. If the patient isn’t sure whom to see, the agent books a first consultation, where the doctor works out what comes next.
Quotes your price list
Says what an appointment, an X-ray or a professional cleaning costs and how long the visit takes. If a patient asks about instalments, the agent gives only the terms the clinic has set.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
The patient gets a reminder with the address and time, and can reply “I can’t make it” right in the chat: the agent offers another time on the spot. The doctor ends up with fewer empty slots.
Karaganda: local context
The centre of Karaganda Region, a city that grew up on the mines of the Karaganda coal basin.
A major student city with medical, technical and classical universities.
The city is spread out, and Maikuduk or Yugo-Vostok is a fair way from the centre, so people usually look for a master or a doctor near their own district.
In summer people cool off at the Fyodorovka reservoir right in town, and at weekends they drive out to Karkaraly.
People travel to doctors in Karaganda from district towns and villages, sometimes a hundred kilometres or more. Such a patient needs the time, the price and the address before setting off, and the agent gives them at once and sends a reminder the day before so the trip doesn’t fall through.
Areas and landmarks customers mention
Novy Gorod, Yugo-Vostok, Maikuduk, Prishakhtinsk, Mikhailovka, Bukhar-Zhyrau Avenue
- Where
- Karaganda Region
- Population
- over 520,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No. Diagnosis, treatment and medicine are discussed only by a doctor. The agent books the patient an examination and passes their question straight to the doctor with the chat, so the patient knows the answer will come from the doctor.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Describe which doctor does what and on which days, and the agent will route patients on its own. It won’t mix up the children’s dentist, the surgeon, the gynaecologist and the ultrasound doctor, and it hands a tricky case to your receptionist.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Karaganda or closer to home, and books there.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Karaganda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.