AI receptionist for clinics and dental practices in Karakol
People with toothache in Karakol write to the nearest clinic and will not wait long for a reply. The agent answers at once, even while the receptionist is busy with a patient: offers a time today or tomorrow, says what a first examination costs and books it on the spot.
Hi! My tooth has been hurting since yesterday. Can I see a doctor tomorrow?
Hello! The earliest free times are tomorrow at 9:30 or 14:00 with Dr Aigerim. A first consultation is 400 som. Which time suits you?
9:30, please. What can I take for the pain until then?
You’re booked for tomorrow at 9:30 with Dr Aigerim. I can’t advise on medicine, so I’ve passed your question to the doctor: the answer will come in this chat.
OK, thanks.
See you tomorrow at 9:30. I’ll send a reminder in the morning.
When customers write in Karakol
Most messages arrive in the morning, when someone wakes up in pain and wants to see a doctor today, and in the evening after work, when there is time to think about planned treatment. If the answer comes the next day, the patient is already booked at another clinic.
Busiest hours: 08:00 to 11:00 and 18:00 to 22:00
Messages before the clinic opens: “toothache, can I come today?”
On the lunch break people check whether there is a children’s doctor and a free slot on Saturday.
Late-evening messages when it hurts and the clinic is closed. The agent books a morning slot and passes the question to the doctor.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө Айгерим дарыгерде бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 10:00 есть свободное время у врача Айгерим. Записать вас?
What the agent takes off your hands
Books with the right doctor
Checks which doctor the patient needs and what for, and offers two or three free slots to choose from. The appointment appears straight away in Google Calendar or the built-in Solwees CRM, and the patient’s contact and chat are saved in Bitrix24 or amoCRM.
Quotes your price list
Says what a consultation, a filling or a cleaning costs, exactly as your price list puts it. If the price depends on the case, the agent says so: the doctor will give the final figure at the appointment.
Gives no medical advice
The agent does not diagnose, suggest medicine or say whether a treatment is right for someone. Those questions go to the doctor with a summary of the chat, and the patient is offered a consultation.
Sends reminders
Messages the patient the day before and again in the morning. If they can’t make it, the agent moves the appointment to another day in the same chat, and the freed-up time opens for booking again.
Karakol: local context
The centre of Issyk-Kul Region and the gateway to the mountains: summer treks to Altyn-Arashan and Jeti-Oguz, winter trips to the ski base.
Demand swings with the seasons, and visitors write in Russian, English and Kazakh.
A green, low-rise town of poplar-lined streets and old wooden houses.
Summer and winter bring visitors; in spring and autumn the town lives mostly on its own residents.
In summer visitors join your regular patients in Karakol: someone’s tooth starts hurting on holiday, and they need a doctor before they leave. The agent answers at once and offers the earliest time without moving your regulars.
Areas and landmarks customers mention
the Dungan Mosque, the Holy Trinity Cathedral, the central market, the road to the ski base
- Where
- Issyk-Kul Region
- Population
- over 80,000
- Customer languages
- Russian, Kyrgyz, English
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the patient wrote in: Kyrgyz, Russian or English. If the patient switches language, the agent switches too.
Can the agent recommend treatment to a patient?
No. If a patient asks what is wrong with a tooth or which medicine to buy, the agent replies that only the doctor can say and offers to book an examination. The question itself goes to the doctor along with the chat.
Where does the agent see the doctors’ schedules?
Connect the doctors’ Google Calendars: the agent sees the free hours and books only into them. You can also do without a calendar, and then the schedule is kept in the built-in Solwees CRM. New patients and requests go to Bitrix24 or amoCRM if the clinic works in them.
Does it work for a clinic with several doctors?
Yes. Just set out which doctor does what and on which days, and the agent books the patient with the right one. If the patient can’t tell which doctor they need, the agent books a first examination, and the doctor takes it from there.
Will the agent answer tourists in English or Kazakh?
Yes. It replies in the guest’s language: English, Kazakh, Russian or Kyrgyz. In high season both locals and visitors write in Karakol, and the agent keeps every chat going at once.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your doctors, services and prices, and watch the agent book patients.
Put the agent to work in Karakol
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.