AI receptionist for clinics and dental practices in Kogon
In Kogon people write early in the morning and late at night, when the clinic is closed: to book a child, a mother, themselves. The agent answers at any hour, finds a time with the doctor and books each of them, passing medical questions to the doctor.
Hello! I’d like to bring my two children in for a check-up, aged 7 and 10. Can we come after school?
Hello! Dr Mohinur sees our younger patients. On Friday there are 15:00 and 15:30, one after the other. A check-up is 50,000 sum per child. Shall I book both?
Yes. The younger one has a wobbly tooth, will it have to come out?
Both are booked for Friday, 15:00 and 15:30. What to do about the tooth is for the doctor to decide at the check-up. I’ve already passed your question to her so she knows in advance.
Thank you!
I’ll send a reminder on Thursday evening. If anything changes, just write in this chat and I’ll move the booking.
When customers write in Kogon
Days are quiet: people are at work, in the fields, at the bazaar. Telegram comes alive after six in the evening, when the family sits down to dinner and remembers that the youngest is due at the dentist and grandma’s crown is loose.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
A message from the district: “we’ll be in town by ten, can the doctor see us?”
Questions about preparing for tests and scans. The agent answers from the clinic’s own notes.
A son in another town books his father in and asks for the reminder to come to him, not to his father.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Mohinur ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Мохинур свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
Many patients, older ones especially, record a voice message instead of typing. The agent understands Telegram voice messages in Uzbek and Russian and answers in text: the time, the price, the address.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
“How do I bring the swelling down”, “do I need a crown”, “is it OK with my tablets”: the agent does not answer these itself. It passes them to the doctor along with the chat and offers the patient an appointment.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Kogon: local context
A railway town next to Bukhara, founded as the settlement of New Bukhara.
It has the main station for trains to Bukhara, and the former palace of the Emir of Bukhara stands in the town.
Bukhara is next door, and for many Kogon is home while work, study and time off happen in the neighbouring city.
There are always travellers off the trains at the station who need a taxi, a meal and somewhere to stay.
In Kogon patients also come in from the surrounding villages, by shared taxi or minibus, and nobody wants to be late. The day before, the agent sends a reminder and a landmark to help them find the clinic.
In summer the heat in Kogon climbs above forty, and the doctors’ morning hours go first. The agent offers patients the earliest times while they last, and for those travelling in from the district it picks a time that allows for the journey.
Areas and landmarks customers mention
the railway station, the Kogon bazaar, the Emir’s Palace
- Where
- Bukhara Region
- Population
- over 60,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. Patients write in Uzbek, Russian or English, and the agent answers in the same language. Uzbek on Telegram comes in both Latin and Cyrillic script, and the agent understands both.
Can the agent suggest a treatment or a medicine?
No. The agent answers only from the clinic’s own information: which services you offer, what they cost, how to prepare for a visit. Health questions go to the doctor with a summary of the chat, and the patient is offered a consultation time.
Can someone book a relative through the agent?
Yes, people do it all the time. Several family members can be booked in one chat: the agent makes a separate appointment for each and puts the visits back to back where it can.
How does the agent know when doctors are free?
From the calendar or CRM where you already keep bookings, or from the built-in Solwees CRM. You set each doctor’s hours, and the agent books only into free slots.
Does it suit a business with just a couple of people?
Yes. In Kogon the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Kogon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.