AI receptionist for clinics and dental practices in Kyzylorda
In Kyzylorda many patients don’t ring the clinic: they write on WhatsApp and expect an answer straight away. The agent answers for your front desk: finds a time with a doctor, quotes the consultation price and books before the patient moves on to another clinic.
Hello! My sister’s wedding toi is on Saturday, and I’d like my teeth cleaned before then. How much is it?
Hello! A professional cleaning is 15,000 tenge and takes about an hour. Before Saturday we have Thursday at 17:00 or Friday at 12:00 with Dr Aruzhan. Which would you prefer?
Thursday. Could I have whitening the same day?
You’re booked for a cleaning on Thursday at 17:00 with Dr Aruzhan. Whether whitening is right for you, and when, the doctor will decide after the examination. I’ve passed her your question, and she’ll reply here or tell you at the appointment.
Great, thanks!
I’ll remind you on Wednesday evening. Enjoy the toi!
When customers write in Kyzylorda
From 8 in the morning the people in pain write and ask to be seen today. By lunchtime it quietens down, and after work come questions about crowns, X-rays and instalments. Answer them only in the morning, and the patient will have booked somewhere else.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Morning reschedules: “my child is ill, can we move to next week?” The agent offers a new time and frees the old one.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бейсенбі күні сағат 15:30-да Аружан дәрігер тіс тазалауға қабылдай алады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! В четверг в 15:30 врач Аружан может принять вас на чистку зубов. Вам удобно это время?
What the agent takes off your hands
Books with the right doctor
Checks what the patient is coming in for and which specialist they need, and offers free times to choose from. The visit goes straight into your CRM or appointment book, or into the built-in CRM if you have no system of your own.
Quotes your price list
You decide which prices the agent gives in a chat. You can keep it to the consultation and hygiene, and answer questions about treatment by saying the doctor will give the cost. The agent never invents discounts.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
The agent does not interpret a patient’s complaint or guess at it. It passes it to the doctor word for word and books the earliest time, and if someone is suddenly much worse, it asks them not to wait but to call an ambulance.
Sends reminders, moves visits
The patient gets a reminder with the address and time, and can reply “I can’t make it” right in the chat: the agent offers another time on the spot. The doctor ends up with fewer empty slots.
Kyzylorda: local context
The centre of Kyzylorda Region on both banks of the Syr Darya; the city was once the capital of the Kazakh autonomous republic.
Rice paddies surround the city, and the region is home to the Baikonur Cosmodrome and the Korkyt Ata memorial.
Summer days bring dry heat, so people run errands early in the morning and gather by the Syr Darya in the evening.
The city is almost entirely Kazakh-speaking, and chats with customers are more often in Kazakh.
In Kyzylorda many patients write in Kazakh, especially older people and those from the districts. The agent answers in Kazakh just as fully as in Russian and books, and when needed passes the question to the doctor with the original message.
Areas and landmarks customers mention
Shugyla, Akmeshit, Merey, the Left Bank, the Syr Darya embankment
- Where
- Kyzylorda Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No, and that limit is deliberate. The agent does not guess from a description what has happened or say whether a treatment fits. Its job is to book the patient quickly and pass the question to the doctor exactly as the patient asked it.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, but only by your rules. If the instructions say “on an empty stomach”, the agent says exactly that, and if a patient asks about their own medicines before a test, it passes the question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Kyzylorda or closer to home, and books there.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Kyzylorda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.