AI receptionist for clinics and dental practices in Rudny
While a doctor in Rudny is with a patient and the receptionist is checking someone in, questions about prices and free times pile up on WhatsApp. The agent answers them at once, books with the right specialist and sends a reminder the day before.
Hello! My sister’s wedding toi is on Saturday, and I’d like my teeth cleaned before then. How much is it?
Hello! A professional cleaning is 15,000 tenge and takes about an hour. Before Saturday we have Thursday at 17:00 or Friday at 12:00 with Dr Aizhan. Which would you prefer?
Thursday. Could I have whitening the same day?
You’re booked for a cleaning on Thursday at 17:00 with Dr Aizhan. Whether whitening is right for you, and when, the doctor will decide after the examination. I’ve passed her your question, and she’ll reply here or tell you at the appointment.
Great, thanks!
I’ll remind you on Wednesday evening. Enjoy the toi!
When customers write in Rudny
From 8 in the morning the people in pain write and ask to be seen today. By lunchtime it quietens down, and after work come questions about crowns, X-rays and instalments. Answer them only in the morning, and the patient will have booked somewhere else.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Morning reschedules: “my child is ill, can we move to next week?” The agent offers a new time and frees the old one.
Questions about paying for treatment in instalments. The agent answers with the terms the clinic has set.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Айжан дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Айжан. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
You decide which prices the agent gives in a chat. You can keep it to the consultation and hygiene, and answer questions about treatment by saying the doctor will give the cost. The agent never invents discounts.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
Sends the reminder early enough for the patient to rearrange plans. If they reply that they can’t come, the agent finds them a new time at once, and the freed slot reappears in the schedule.
Rudny: local context
A mining town of Kostanay Region on the Tobol, built to extract iron ore.
Huge open pits lie next to the town, where ore is mined and made into concentrate and pellets.
The old town is divided into kvartals and the new one into microdistricts, and people give a tradesperson their address by kvartal or microdistrict number.
The town is compact, almost everything is close by, and many people walk to their usual master.
In Rudny people see doctors not only when something hurts: a medical is needed before starting at a plant and regularly after that. The agent says which doctors to see and what to bring, from your clinic’s own list, and books so that it all fits into one morning.
Areas and landmarks customers mention
the Old Town, the New Town, Komsomolsky Avenue, Gornyatsky
- Where
- Kostanay Region
- Population
- over 110,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No. Even a simple question like “will it go away by itself?” gets no answer on the substance: the agent books an examination and passes the question to the doctor, and in urgent cases asks the patient to call an ambulance.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Can people book after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers the nearest free time, early mornings and weekends included.
Can the receptionist see what the agent writes to patients?
Yes. Your receptionist sees every chat in one inbox and can step into any of them, say when a regular patient wants to talk in person. The chat history stays in place throughout.
Put the agent to work in Rudny
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.