AI receptionist for clinics and dental practices in Semey
In Semey many patients don’t ring the clinic: they write on WhatsApp and expect an answer straight away. The agent answers for your front desk: finds a time with a doctor, quotes the consultation price and books before the patient moves on to another clinic.
Hello! I’d like a dentist to see my two children before 1 September, they’re 7 and 11. Can they come on the same day?
Hello! Yes, Dr Aizhan sees children. On Saturday they can go one after the other, at 10:00 and 10:30, and a check-up is 4,000 tenge per child. Shall I book them both?
Yes, please. If they find decay in the younger one, will it be treated straight away?
Both are booked for Saturday, 10:00 and 10:30, with Dr Aizhan. Whether treatment is needed, and whether it can be done the same day, is for the doctor to decide after the examination. I’ve passed your question to her.
Thank you!
I’ll send a reminder on Friday evening. See you and the children then.
When customers write in Semey
The morning starts with messages about pain: someone slept badly and wants to see a doctor today. During the day people write briefly, between other things, and in the evening come questions about planned treatment and appointments for the children. The patient goes to whoever answered that same evening.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Before opening: “my tooth ached all night, is there a slot today?” The agent offers the first free time straight away.
Lunch-break questions about cost: a crown, an implant, a cleaning. The agent answers from the price list, marked “from”.
After dinner whole families get booked for check-ups. The agent puts the visits back to back so nobody has to come twice.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Айжан дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Айжан. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Checks what the patient is coming in for and which specialist they need, and offers free times to choose from. The visit goes straight into your CRM or appointment book, or into the built-in CRM if you have no system of your own.
Quotes your price list
Quotes prices exactly as your list has them: consultation, cleaning, filling, marked “from” where the cost depends on the case. The final cost of treatment comes from the doctor after the examination, and the agent tells the patient so.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
The patient gets a reminder with the address and time, and can reply “I can’t make it” right in the chat: the agent offers another time on the spot. The doctor ends up with fewer empty slots.
Semey: local context
The centre of Abai Region on both banks of the Irtysh, formerly Semipalatinsk.
The city of Abai and Shakarim, with the Abai and Dostoevsky house museums and the Stronger than Death memorial to the victims of nuclear tests.
The Left Bank and the centre are linked by bridges, and many people cross the Irtysh every day on their way to work or study.
The city is full of students, future doctors among them, and Kazakh is heard here more often than in other towns of the east.
In Semey many patients write in Kazakh, especially older people and those from the districts. The agent answers in Kazakh just as fully as in Russian and books, and when needed passes the question to the doctor with the original message.
Areas and landmarks customers mention
the Left Bank, Shakarim Avenue, Polkovnichy Island, the suspension bridge, Kholodny Klyuch
- Where
- Abai Region
- Population
- over 310,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No, and that limit is deliberate. The agent does not guess from a description what has happened or say whether a treatment fits. Its job is to book the patient quickly and pass the question to the doctor exactly as the patient asked it.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Each doctor has their own services and hours, and the agent books with whoever handles the appointment needed. If the patient doesn’t know whom to see, the agent offers a GP consultation or a first examination, whichever way your clinic works.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Semey or closer to home, and books there.
Can the receptionist see what the agent writes to patients?
Yes. Your receptionist sees every chat in one inbox and can step into any of them, say when a regular patient wants to talk in person. The chat history stays in place throughout.
Put the agent to work in Semey
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.