AI receptionist for clinics and dental practices in Talgar
In Talgar many patients work in Almaty during the day and message the dentist on the way home. The agent answers at once: finds an evening or Saturday slot, quotes the appointment price and books, leaving questions about treatment to the doctor.
Good evening! A tooth at the bottom left has been aching for two days, and it gets worse at night. Could I come tomorrow morning?
Good evening! Tomorrow morning we have 9:00 or 10:30 with Dr Aigerim. An examination is 3,000 tenge. Which time shall I book?
9:00, please. My cheek is a little swollen, is that dangerous?
You’re booked for tomorrow at 9:00 with Dr Aigerim. Only a doctor can assess swelling, so I’ve already passed your message to her. If it gets worse tonight, don’t wait for the morning: call an ambulance.
Understood, thank you.
I’ll send a reminder with the address at 8:00. If your plans change, just write here.
When customers write in Talgar
Many people here work in Almaty, so the first messages arrive on the way to work and the main wave in the evening, once people are home and can choose a time in peace. The clinic is quiet during the day, and without the agent the evening questions would wait until morning.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
Before opening: “my tooth ached all night, is there a slot today?” The agent offers the first free time straight away.
Messages from the office in the afternoon: “can I come at lunchtime and be done within the hour?” The agent gives the length of the visit and the free times.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Айгерім дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Айгерим. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
Quotes prices exactly as your list has them: consultation, cleaning, filling, marked “from” where the cost depends on the case. The final cost of treatment comes from the doctor after the examination, and the agent tells the patient so.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
Medical decisions stay with the doctor. Questions about symptoms, medicine and contraindications go to a specialist with the chat history, so the patient does not have to tell the story again.
Sends reminders, moves visits
Messages the patient the day before and on the morning of the visit, in their language. If they can’t make it, the agent offers another day at once and gives the old slot to someone waiting for an earlier time.
Talgar: local context
The centre of Talgar District on the northern slopes of the Trans-Ili Alatau, east of Almaty, with Talgar Peak rising above the town.
On the southern edge of town lies the Talgar ancient settlement, a medieval Silk Road town on the UNESCO World Heritage list.
The town is ringed by orchards and dachas, and in spring and autumn many families are busy on their plots.
At weekends people from Almaty pass through on their way to the Talgar gorge, and the cafes along the mountain road come to life.
In Talgar many people live in private houses at the foot of the mountains and work in Almaty, so they get to the dentist in the evening or on Saturday. The agent offers exactly those hours and sends a reminder in good time, so the visit doesn’t have to be moved at the last minute.
Areas and landmarks customers mention
the Talgar road, Meliorator, the Talgar ancient settlement, Talgar Peak
- Where
- Almaty Region
- Population
- over 65,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent writes to each patient in their own language, in Kazakh, Russian or English. If the patient changes language mid-conversation, the agent carries on in the new one, and the doctor receives the whole chat.
Can the agent tell a patient what treatment they need?
No. Even a simple question like “will it go away by itself?” gets no answer on the substance: the agent books an examination and passes the question to the doctor, and in urgent cases asks the patient to call an ambulance.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, but only by your rules. If the instructions say “on an empty stomach”, the agent says exactly that, and if a patient asks about their own medicines before a test, it passes the question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Describe which doctor does what and on which days, and the agent will route patients on its own. It won’t mix up the children’s dentist, the surgeon, the gynaecologist and the ultrasound doctor, and it hands a tricky case to your receptionist.
Does it work if customers come out from Almaty?
Yes. The agent explains how to reach you from Almaty and picks a time that allows for the drive. If a customer is stuck in traffic, they write in the same chat and the agent tells your staff.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Talgar
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.