AI receptionist for clinics and dental practices in Taraz
Nobody in Taraz in pain wants to wait until morning for an answer. The agent replies at any hour: offers the earliest slot, quotes the examination price from your list and books, and passes questions about treatment to the doctor.
Good evening! A tooth at the bottom left has been aching for two days, and it gets worse at night. Could I come tomorrow morning?
Good evening! Tomorrow morning we have 9:00 or 10:30 with Dr Meruert. An examination is 4,000 tenge. Which time shall I book?
9:00, please. My cheek is a little swollen, is that dangerous?
You’re booked for tomorrow at 9:00 with Dr Meruert. Only a doctor can assess swelling, so I’ve already passed your message to her. If it gets worse tonight, don’t wait for the morning: call an ambulance.
Understood, thank you.
I’ll send a reminder with the address at 8:00. If your plans change, just write here.
When customers write in Taraz
The busiest times are Monday morning, when a tooth has started aching over the weekend, and Sunday evening, when people plan the week. In summer parents join in, wanting to get the children seen before school starts.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Morning reschedules: “my child is ill, can we move to next week?” The agent offers a new time and frees the old one.
Questions about paying for treatment in instalments. The agent answers with the terms the clinic has set.
After dinner whole families get booked for check-ups. The agent puts the visits back to back so nobody has to come twice.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 11:00-де Меруерт дәрігерде бос уақыт бар. Сізді қабылдауға жазып қояйын ба?
Здравствуйте! Завтра в 11:00 есть свободное время у врача Меруерт. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Sees each doctor’s free hours and never puts two patients in the same slot. A new patient is saved in the CRM together with the chat, so your receptionist has nothing to copy over by hand.
Quotes your price list
Says what an appointment, an X-ray or a professional cleaning costs and how long the visit takes. If a patient asks about instalments, the agent gives only the terms the clinic has set.
Explains preparation from your instructions
Whether to give blood on an empty stomach, what to bring to a first appointment, how to get there and where to park: the agent answers in the words the clinic itself wrote in its instructions. Anything they don’t cover, it doesn’t fill in: it asks a member of staff.
Makes no diagnoses
The agent does not interpret a patient’s complaint or guess at it. It passes it to the doctor word for word and books the earliest time, and if someone is suddenly much worse, it asks them not to wait but to call an ambulance.
Sends reminders, moves visits
Sends the reminder early enough for the patient to rearrange plans. If they reply that they can’t come, the agent finds them a new time at once, and the freed slot reappears in the schedule.
Taraz: local context
The centre of Jambyl Region in the Talas valley and one of the oldest cities in Kazakhstan, on the Great Silk Road.
The Karakhan Mausoleum stands in the city itself, and the Aisha Bibi and Babaji Khatun mausoleums are close by, in the village of Aisha Bibi.
Bazaar trade has moved from the old centre to big markets on the edge of town, and people drive out there for groceries in the morning, before the heat.
Many people live in private houses with gardens, and the city speaks mostly Kazakh, switching easily to Russian.
People travel to doctors in Taraz from district towns and villages, sometimes a hundred kilometres or more. Such a patient needs the time, the price and the address before setting off, and the agent gives them at once and sends a reminder the day before so the trip doesn’t fall through.
Areas and landmarks customers mention
Zhailau, Karasu, Samal, Tole Bi Avenue, the Karakhan Mausoleum
- Where
- Jambyl Region
- Population
- over 430,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No, and that limit is deliberate. The agent does not guess from a description what has happened or say whether a treatment fits. Its job is to book the patient quickly and pass the question to the doctor exactly as the patient asked it.
Can the agent explain how to prepare for tests or an ultrasound?
Yes. Upload the clinic’s instructions: what to eat before tests, when to come for an ultrasound, what to bring to a first appointment. The agent answers strictly from them, and if a question goes beyond them, it passes it to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Describe which doctor does what and on which days, and the agent will route patients on its own. It won’t mix up the children’s dentist, the surgeon, the gynaecologist and the ultrasound doctor, and it hands a tricky case to your receptionist.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Taraz or closer to home, and books there.
Can the receptionist see what the agent writes to patients?
Yes. Every chat is saved in full, and anyone on your team can open it at any moment and carry on themselves. When the agent hands a patient to a colleague, the history goes along, so nobody has to ask again.
Put the agent to work in Taraz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.