AI receptionist for clinics and dental practices in Uralsk
In Uralsk many patients don’t ring the clinic: they write on WhatsApp and expect an answer straight away. The agent answers for your front desk: finds a time with a doctor, quotes the consultation price and books before the patient moves on to another clinic.
Hello! I’d like a dentist to see my two children before 1 September, they’re 7 and 11. Can they come on the same day?
Hello! Yes, Dr Balnur sees children. On Saturday they can go one after the other, at 10:00 and 10:30, and a check-up is 4,000 tenge per child. Shall I book them both?
Yes, please. If they find decay in the younger one, will it be treated straight away?
Both are booked for Saturday, 10:00 and 10:30, with Dr Balnur. Whether treatment is needed, and whether it can be done the same day, is for the doctor to decide after the examination. I’ve passed your question to her.
Thank you!
I’ll send a reminder on Friday evening. See you and the children then.
When customers write in Uralsk
The morning starts with messages about pain: someone slept badly and wants to see a doctor today. During the day people write briefly, between other things, and in the evening come questions about planned treatment and appointments for the children. The patient goes to whoever answered that same evening.
Busiest hours: 08:00 to 10:00 and 18:00 to 22:00
Before work people ask whether they can give fasting blood tests before nine. The agent answers from the clinic’s instructions and books.
Questions about paying for treatment in instalments. The agent answers with the terms the clinic has set.
Late in the evening, with the clinic closed: “it hurts, book me in for the morning”. The agent books and leaves the question for the doctor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Бейсенбі күні сағат 15:30-да Балнұр дәрігер тіс тазалауға қабылдай алады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! В четверг в 15:30 врач Балнур может принять вас на чистку зубов. Вам удобно это время?
What the agent takes off your hands
Books with the right doctor
Knows which doctor does what and on which days, and books wherever there is room. If the patient isn’t sure whom to see, the agent books a first consultation, where the doctor works out what comes next.
Quotes your price list
Quotes prices exactly as your list has them: consultation, cleaning, filling, marked “from” where the cost depends on the case. The final cost of treatment comes from the doctor after the examination, and the agent tells the patient so.
Explains preparation from your instructions
Before an ultrasound, tests or an extraction patients ask how to prepare. The agent sends the clinic’s rules as they are, and if a question goes beyond them, it passes it to a doctor and tells the patient plainly that the doctor will answer.
Makes no diagnoses
The agent does not assess symptoms, choose treatment or recommend medicine. If a patient describes pain or asks what to do, the agent brings a doctor into the chat at once and offers the earliest time for an examination.
Sends reminders, moves visits
The patient gets a reminder with the address and time, and can reply “I can’t make it” right in the chat: the agent offers another time on the spot. The doctor ends up with fewer empty slots.
Uralsk: local context
The centre of West Kazakhstan Region on the Ural and the Chagan, close to the Russian border.
The town was founded by Yaik Cossacks; it has a Pugachev house museum, and Pushkin came here to gather material on the uprising.
In summer people spend weekends by the Ural and the Chagan, on the beaches and at the dachas along the river near Melovye Gorki.
Some residents work at the gas condensate field near Aksai and come home at weekends or between rotations.
In Uralsk working patients can only get to the doctor after six in the evening or on Saturday, and those hours go first. The agent sees where they are still free and offers them straight away, and if everything is taken, it offers the earliest morning and leaves the receptionist a note that the patient wants an evening slot.
Areas and landmarks customers mention
Kureni, Stroitel, Zhuldyz, Samal, Zachagansk
- Where
- West Kazakhstan Region
- Population
- over 250,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. Patients write however suits them, in Kazakh, Russian or English, and the agent answers in the same language. If a message mixes Kazakh and Russian, it replies in the one the patient uses more.
Can the agent tell a patient what treatment they need?
No, and that limit is deliberate. The agent does not guess from a description what has happened or say whether a treatment fits. Its job is to book the patient quickly and pass the question to the doctor exactly as the patient asked it.
Can the agent explain how to prepare for tests or an ultrasound?
Yes, but only by your rules. If the instructions say “on an empty stomach”, the agent says exactly that, and if a patient asks about their own medicines before a test, it passes the question to a doctor.
Does it suit a clinic with doctors of different specialities?
Yes. Describe which doctor does what and on which days, and the agent will route patients on its own. It won’t mix up the children’s dentist, the surgeon, the gynaecologist and the ultrasound doctor, and it hands a tricky case to your receptionist.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Uralsk or closer to home, and books there.
Can the receptionist see what the agent writes to patients?
Yes. Chats are kept with the patient’s record, and your receptionist can read what the agent replied at any time and step in. That helps with regular patients who like to talk things through in person.
Put the agent to work in Uralsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.