AI receptionist for clinics and dental practices in Zarafshan
In a small clinic in Zarafshan one receptionist greets patients, answers the phone and keeps up with Telegram. The agent takes the chats over: books, quotes your price list, handles voice messages and sends reminders.
Assalomu alaykum! I’d like to book my mother in with a dentist. She lives in a village nearby and can come in on Wednesday. Is there a slot that day?
Va alaykum assalom! On Wednesday we have 10:00 and 14:30 with Dr Gulnoz. A first examination is 50,000 sum. Which time shall I book for your mother?
10:00. She’s 67 and takes blood pressure tablets. Will that be a problem?
Your mother is booked for Wednesday at 10:00 with Dr Gulnoz. The doctor will answer about the tablets; I’ve already passed your question to her. The clinic asks patients to bring a list of the medicines they take.
OK. Please send the reminder to me: my mother hardly uses her phone.
Of course. On Tuesday evening I’ll remind you of the appointment and send the address with a landmark.
When customers write in Zarafshan
Days are quiet: people are at work, in the fields, at the bazaar. Telegram comes alive after six in the evening, when the family sits down to dinner and remembers that the youngest is due at the dentist and grandma’s crown is loose.
Busiest hours: 07:00 to 09:00 and 18:00 to 21:00
A voice message before opening: “my tooth ached all night, can you see me today?”
A daughter-in-law books her mother-in-law a check-up and asks what to bring.
Evening bookings for the whole family. The agent answers at once, and in the morning the clinic finds them in the book.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shifokor Gulnoz ertaga soat 9:30 da boʻsh. Sizni qabulga yozib qoʻyaymi?
Здравствуйте! Врач Гулноз свободна завтра в 9:30. Записать вас на приём?
What the agent takes off your hands
Books with the right doctor
Knows which doctor treats what and on which days, and books the patient wherever there is time. If someone can’t tell which doctor they need, the agent books them a first examination.
Understands voice messages
A minute-long voice message in which a patient explains what is bothering them and when they can come is handled just like text. The agent replies in writing, so the time and address stay in the chat.
Books the whole family
Often it is not the patient who writes but a relative: children for their parents, a daughter-in-law for her mother-in-law. The agent checks who is coming, their age and a convenient time, and sends the reminder to whoever made the arrangement.
Leaves medical questions to the doctor
The agent does not diagnose or suggest medicine. It answers only from the clinic’s own information: services, prices, how to prepare for a visit. Everything else goes to the doctor with a summary of the chat.
Reminds and reschedules
Writes to the patient the day before the visit. If plans have changed, the appointment is moved in the same conversation, and the freed-up time is open for booking again.
Zarafshan: local context
A gold miners’ town in the Kyzylkum desert, built for the workers of the Muruntau mine.
It is called the gold capital of the country, and the name Zarafshan itself means “gold-bearing”.
Other towns are far away and people look for almost everything locally, so the whole town knows who the good masters are.
The town was built to a plan, with neat blocks and green courtyards in the middle of the desert, and most places are within walking distance.
In Zarafshan many people work rotations and shifts, and their days off fall on different days of the week. The agent answers at any hour and offers an appointment on whichever day the person is free.
Areas and landmarks customers mention
the central market, the Pole Chudes market, 12th Microdistrict
- Where
- Navoi Region
- Population
- over 90,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram, sometimes WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer patients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in whichever language the message came in. Sometimes a patient types in Russian and then records a voice message in Uzbek, and the agent simply carries on in Uzbek.
Can the agent suggest a treatment or a medicine?
No. Diagnosis, treatment and medicine are for the doctor alone. The agent books the patient in and forwards the question to the doctor straight away, so the doctor can answer in the chat or at the appointment.
Can someone book a relative through the agent?
Yes. The agent asks for the patient’s name, age and a convenient day, and sends the reminder to whoever made the booking. That is how children book parents who hardly ever open Telegram.
How does the agent know when doctors are free?
From the calendar or CRM where you already keep bookings, or from the built-in Solwees CRM. You set each doctor’s hours, and the agent books only into free slots.
Can shift workers book?
Yes. People write on a break or after the shift, often late. The agent answers at once and offers a time that fits the rota: early morning, evening or a day off.
How do I try it?
Sign up, connect the clinic’s Telegram and add your doctors, services and prices. The first 7 days are free with no card needed: in that time the agent answers real patients, and you can read every chat.
Put the agent to work in Zarafshan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.