AI receptionist for electricians in Aktobe
In Aktobe people write to the electrician on WhatsApp about sockets, lights and tripped breakers while he is standing at someone else’s panel. The agent answers for him: it finds out what happened, quotes the call-out price and books a free slot.
Hello! As soon as we switch on the heater, the whole house trips. It’s minus 21 outside, and the back room is cold without it.
Hello! Until the electrician checks the wiring, please don’t plug the heater into that socket. Has the socket or plug been getting hot, or was there any smell of burning?
The plug was warm, no smell. Address: a house, 52 Auezov Street.
Thank you. Daniyar can come today at 18:00 or tomorrow at 10:00. The call-out starts at 4,000 tenge, and he will price the work after checking the panel and the line.
Today at 18:00.
Booked: today at 18:00 with Daniyar. Keep the heater off until he arrives, and if anything changes, write here.
When customers write in Aktobe
Messages in Aktobe come in waves: in the July heat and the January frosts, when appliances run non-stop. Between the waves people write about renovations and new points, and those requests fit calmly into the schedule.
Busiest hours: 08:00 to 11:00 and 18:00 to 22:00
Morning, after buying a flat: how much to run the wiring? The agent quotes the “from” price per point from your list and offers a survey.
In the frost the heater trips the whole house. The agent asks for it to stay out of that socket and books an electrician for the evening.
Evening: a request for lights in the yard and out to the summer kitchen. The agent books the weekend.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
The agent’s first question about any fault: is anything sparking, is there a smell of burning? If so, the customer gets one instruction (switch off the breaker and touch nothing), and the electrician gets the request at once.
Finds out what happened
Asks what exactly is not working, in the whole home or one room, what was switched on just before and whether it is a flat or a house. The electrician sets out already knowing the size of the job.
Books and reminds
Sees your electricians’ schedule, offers the customer a couple of options and books the one they choose. The request with its description and the chat is saved in your CRM or the built-in Solwees CRM.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Aktobe: local context
The centre of Aktobe Region and the largest city in the west of the country, on the banks of the Ilek.
It grew from the Ak-Tobe military post and is known today for its ferroalloy and chrome chemicals plants, while oil and gas are produced across the region.
The city keeps growing to the west and east, and people in the new quarters look for salons, clinics and tradespeople close to home.
Winter brings blizzards and summer brings dust storms, and in that weather people would rather arrange things by message than set off on the off chance.
In Aktobe air conditioners load the wiring in summer and heaters in winter, so electricians hear from customers in both seasons. The agent asks what trips and when, books free time and passes anything dangerous to the electrician at once.
Areas and landmarks customers mention
the Old Town, Zhilgorodok, 11th Microdistrict, Batys-2, Nur-Aktobe, Abilkaiyr Khan Avenue
- Where
- Aktobe Region
- Population
- over 580,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes, in Kazakh if the customer wrote in Kazakh. Altogether the agent works in Kazakh, Russian and English, and a message mixing two languages does not throw it.
What does the agent do if a customer has something sparking?
It treats it as an emergency: the customer gets one safety instruction (switch off the breaker, touch nothing, call 101 if there is smoke), and the on-call electrician is called that same minute, day or night.
Does the agent quote prices for the work?
It quotes the call-out and standard jobs if your price list has them, always as “from” prices. It never promises the final figure: the electrician gives it on site.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Breakers trip more in winter. Can the agent keep up?
Yes. It answers everyone without a queue, at any hour, books free slots and picks out the dangerous cases: a hot socket, a smell of burning, sparks. Those requests go to the electrician first.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
How do we connect the agent?
Sign up, connect WhatsApp or Telegram and add your services. The agent works free for a week, no card needed, and you see straight away how it answers your customers.
Put the agent to work in Aktobe
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.