AI receptionist for electricians in Astana
In Astana new-build flats are often handed over unfinished, so electricians hear about wiring from scratch, panels and estimates. The agent answers on WhatsApp and Telegram at any hour and books a survey visit, and if a customer has something sparking, it calls the on-call electrician at once.
Help, the kitchen socket sparked and went black, and it smells burnt!
The main thing right now: switch off the main breaker in the panel and don’t touch the socket. If there is smoke or fire, call 101.
Switched it off, no smoke. Address: 6 Auezov Street, flat 19.
Thank you. I’ve passed your request to the on-call electrician with the address and this chat. Arman will call you and say when he’ll be there.
And how much is the call-out?
The call-out starts at 5,000 tenge, and the electrician will price the repair on site. Please keep the breaker off until he arrives.
When customers write in Astana
In the morning in Astana messages come from people mid-renovation who want the wiring done while the walls are still open, in the evening from those whose breaker tripped after work. Few write at night, but those are the most urgent: sparks, a smell of burning.
Busiest hours: 09:00 to 12:00 and 19:00 to 23:00
Morning: the bathroom light is dead and the switch just clicks. The agent books an electrician for the evening, when the owners are home.
Morning, after buying a flat: how much to run the wiring? The agent quotes the “from” price per point from your list and offers a survey.
A socket sparks and smells burnt. The agent asks for the main breaker to be switched off and passes the request straight to the on-call electrician.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Finds out whether the breaker trips again, which appliances were running at the time and how old the wiring is. Those answers go into the request, so the electrician does not have to phone the customer with questions.
Books and reminds
Books the visit into a free slot, confirms the time and sends the customer a reminder the day before. The customer can move the visit in the same chat.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana many flats are handed over unfinished, and the electrician has to do everything from scratch: the cabling, the panel, sockets, lighting. The agent books a survey, and after it the electrician draws up an estimate.
Winter here is long, with frosts down to minus 30, and in private houses around the city the wiring carries a heavy load: heaters, underfloor heating, engine heaters. If something sparks, the agent does not queue the request but hands it straight to the on-call electrician.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes, in Kazakh if the customer wrote in Kazakh. Altogether the agent works in Kazakh, Russian and English, and a message mixing two languages does not throw it.
What does the agent do if a customer has something sparking?
It treats it as an emergency: the customer gets one safety instruction (switch off the breaker, touch nothing, call 101 if there is smoke), and the on-call electrician is called that same minute, day or night.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Breakers trip more in winter. Can the agent keep up?
Yes. It answers everyone without a queue, at any hour, books free slots and picks out the dangerous cases: a hot socket, a smell of burning, sparks. Those requests go to the electrician first.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books call-outs against your technicians’ schedule, and in the morning your team sees every new job.
How do we connect the agent?
Sign up, connect WhatsApp or Telegram and add your services. The agent works free for a week, no card needed, and you see straight away how it answers your customers.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.