AI receptionist for electricians in Balkhash
While an electrician in Balkhash is rewiring one customer’s home, others are waiting for a reply on WhatsApp. The agent answers them itself: it collects the address and a description, books the visit and passes anything dangerous to the electrician ahead of the queue.
Hello! As soon as we switch on the heater, the whole house trips. It’s minus 26 outside, and the back room is cold without it.
Hello! Until the electrician checks the wiring, please don’t plug the heater into that socket. Has the socket or plug been getting hot, or was there any smell of burning?
The plug was warm, no smell. Address: a house, 52 Zhambyl Street.
Thank you. Nurlan can come today at 18:00 or tomorrow at 10:00. The call-out starts at 3,000 tenge, and he will price the work after checking the panel and the line.
Today at 18:00.
Booked: today at 18:00 with Nurlan. Keep the heater off until he arrives, and if anything changes, write here.
When customers write in Balkhash
In Balkhash there is usually one electrician, and during the day he is on jobs. People write to him in the morning before work and in the evening when something has stopped working, and a message about sparks can come at any hour.
Busiest hours: 08:00 to 10:00 and 18:00 to 21:00
Morning, after buying a flat: how much to run the wiring? The agent quotes the “from” price per point from your list and offers a survey.
Afternoon: can a socket be moved behind the new TV? The agent books the electrician for the weekend.
In the frost the heater trips the whole house. The agent asks for it to stay out of that socket and books an electrician for the evening.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Finds out whether the breaker trips again, which appliances were running at the time and how old the wiring is. Those answers go into the request, so the electrician does not have to phone the customer with questions.
Books and reminds
Sees your electricians’ schedule, offers the customer a couple of options and books the one they choose. The request with its description and the chat is saved in your CRM or the built-in Solwees CRM.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Balkhash: local context
A copper-smelting town on the northern shore of Lake Balkhash, built around a plant on the Kounrad copper deposit.
The lake is unusual: its western part is almost fresh, its eastern part brackish.
In summer the town turns into a resort, and visitors from other towns flock to the Shubartubek and Torangalyk beaches.
In winter the lake freezes over, anglers sit on the ice right off the embankment, and the town goes quiet until spring.
Garages in Balkhash often stand in whole cooperatives, and in winter electricians hear about sockets for engine heaters and lighting in the garage. The agent books these requests for an evening or the weekend.
Areas and landmarks customers mention
the embankment, the town beach, Konyrat, the Central Market
- Where
- Karaganda Region
- Population
- over 70,000
- Customer languages
- Russian, Kazakh
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes. The agent answers in Kazakh, Russian and English, in the language of the customer’s message. If someone changes language during the conversation, the agent changes with them.
What does the agent do if a customer has something sparking?
It asks the customer to switch off the main breaker and touch nothing, and to call 101 if there is smoke or fire. Right after that the request with the address goes to the on-call electrician. The agent gives no repair advice.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Breakers trip more in winter. Can the agent keep up?
Yes. It answers everyone without a queue, at any hour, books free slots and picks out the dangerous cases: a hot socket, a smell of burning, sparks. Those requests go to the electrician first.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
How do we connect the agent?
Connect your work WhatsApp, upload your price list with “from” prices and the electricians’ schedule. The first 7 days are free, no card.
Put the agent to work in Balkhash
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.