AI receptionist for electricians in Ekibastuz
In Ekibastuz people write to the electrician on WhatsApp about sockets, lights and tripped breakers while he is standing at someone else’s panel. The agent answers for him: it finds out what happened, quotes the call-out price and books a free slot.
Hello! As soon as we switch on the heater, the whole house trips. It’s minus 26 outside, and the back room is cold without it.
Hello! Until the electrician checks the wiring, please don’t plug the heater into that socket. Has the socket or plug been getting hot, or was there any smell of burning?
The plug was warm, no smell. Address: a house, 52 Zhambyl Street.
Thank you. Yerlan can come today at 18:00 or tomorrow at 10:00. The call-out starts at 4,000 tenge, and he will price the work after checking the panel and the line.
Today at 18:00.
Booked: today at 18:00 with Yerlan. Keep the heater off until he arrives, and if anything changes, write here.
When customers write in Ekibastuz
In winter homes in Ekibastuz run heaters, underfloor heating and engine heaters, and old wiring does not always cope. Most messages come in the evening, when everything is on at once, and early in the morning, in the deepest frost.
Busiest hours: 07:00 to 09:00 and 18:00 to 22:00
Afternoon: a shop wants its window lighting replaced before opening tomorrow. The agent books the electrician for early morning.
In autumn, a request to check the panel before winter, before the heaters go on. The agent finds a free day.
In the frost the heater trips the whole house. The agent asks for it to stay out of that socket and books an electrician for the evening.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
The agent’s first question about any fault: is anything sparking, is there a smell of burning? If so, the customer gets one instruction (switch off the breaker and touch nothing), and the electrician gets the request at once.
Finds out what happened
Finds out whether the breaker trips again, which appliances were running at the time and how old the wiring is. Those answers go into the request, so the electrician does not have to phone the customer with questions.
Books and reminds
Books the visit into a free slot, confirms the time and sends the customer a reminder the day before. The customer can move the visit in the same chat.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
Wiring from scratch, a new panel or a line for an air conditioner is booked as a survey: the electrician comes, looks at the place and draws up an estimate, and the customer knows the cost of the visit in advance.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
Garages in Ekibastuz often stand in whole cooperatives, and in winter electricians hear about sockets for engine heaters and lighting in the garage. The agent books these requests for an evening or the weekend.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes, in Kazakh if the customer wrote in Kazakh. Altogether the agent works in Kazakh, Russian and English, and a message mixing two languages does not throw it.
What does the agent do if a customer has something sparking?
It treats it as an emergency: the customer gets one safety instruction (switch off the breaker, touch nothing, call 101 if there is smoke), and the on-call electrician is called that same minute, day or night.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Breakers trip more in winter. Can the agent keep up?
Yes. It answers everyone without a queue, at any hour, books free slots and picks out the dangerous cases: a hot socket, a smell of burning, sparks. Those requests go to the electrician first.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
How do we connect the agent?
Connect your work WhatsApp, upload your price list with “from” prices and the electricians’ schedule. The first 7 days are free, no card.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.