AI receptionist for electricians in Kattakurgan
In Kattakurgan an electrician usually works alone and answers customers himself, between jobs. The agent takes that off him: it takes the request, books a free day and reminds the customer, and tells him at once about a smell of burning or sparks.
Hello! We’re holding a morning plov on Saturday with a lot of guests. We need lights under the awning and a couple of sockets in the yard. Can you do it before Friday?
Hello! How many lights do you need, and how far is the yard from the fuse box? And please send a photo of the yard, so the electrician can work out the cable length in advance.
Photo sent. Four lamps under the awning and two sockets, the fuse box is in the house, about twenty metres away. 45 Amir Temur Street.
Thank you, I’ve added the photo to your request. Sanjar is free on Thursday at 16:00 and on Friday at 10:00. The call-out starts at 60,000 sum, and he will price the work on site. Which suits you?
Thursday at 16:00.
Booked: Thursday at 16:00 with Sanjar. I’ll remind you on Wednesday evening. Have a wonderful celebration!
When customers write in Kattakurgan
In the morning people ask about a stabiliser or a new socket; in the evening they write that the lamps are dimming and the breaker keeps tripping. There are not many messages, but they all go to one person, and the agent answers for him while he is on a job.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Morning, after a renovation: three chandeliers to hang and a hob to connect. The agent quotes “from” prices and offers a day.
After lunch an office writes: extra sockets are needed for new desks. The agent books the inspection for a day off, so it does not disturb the staff.
Evening: lights are needed in the yard for a morning plov. The agent asks for a photo of the yard and books the electrician before the celebration.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Мохинур, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
The agent gives no repair tips. The only thing it asks for when there is a smell of burning or sparks is to switch off the breaker. From there it is the electrician’s job, and the agent makes sure he hears about the request at once.
Understands voice messages and fuse box photos
Customers often explain the problem in a voice message standing right by the fuse box. The agent understands it, replies in text and asks for a photo of the fuse box or the socket, then keeps it all together in the request for the electrician.
Puts the visit in the schedule
Books only into the electrician’s free time, so there are no double bookings. If a customer wants to move the visit, they write in the same chat and the agent offers a new time.
Quotes “from” prices
Asked “how much per point?”, the agent answers with a “from” price and explains that the electrician will draw up the estimate for the flat at the inspection. That way the customer is not waiting on a single figure that would have to change later.
Keeps the celebration season in mind
In summer and autumn, the wedding season, electricians get called to run lights into courtyards and under awnings. The agent books these jobs ahead, asks for the date of the celebration and schedules the electrician to finish before it.
Kattakurgan: local context
The second-largest town of Samarkand Region, in the Zeravshan valley.
To the south lies the Kattakurgan reservoir, known as the Uzbek Sea.
The town sits on the railway between Samarkand and Bukhara, and many make a day trip to the regional centre on business and come back the same day.
On hot weekends many head to the reservoir, and on weekdays life revolves around the bazaar and work.
In Kattakurgan the voltage in private houses often drops in the evening, and people write that the lamps barely glow. The agent asks how long it has been like this and what is switched on and books the electrician, and if there is a smell of burning, asks for the breaker to be switched off and tells the electrician at once.
Areas and landmarks customers mention
the New Centre, the old town, the farmers’ market, the cotton gin
- Where
- Samarkand Region
- Population
- over 90,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. Whatever language the customer writes in, the agent answers in it: Uzbek, Russian or English. A switch of language mid-chat does not throw it.
Can a customer describe the problem by voice?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves it unclear where the house is or what exactly is not working, it asks.
What does the agent do if there is a smell of burning?
It asks the customer to switch off the breaker for that circuit and not to use the socket, and gives no other advice. It passes the request with the address and photos straight to the on-call electrician and tells the customer the electrician will call back.
Can the agent tell whether a stabiliser is needed?
The electrician decides once he has measured the voltage on site. For its part, the agent finds out when the lights flicker and what is switched on at the time, quotes “from” prices and books the visit.
Where do I see the requests?
In your CRM if you use one, or in the built-in Solwees CRM. The photos, the voice messages, the address with its landmark and the whole chat are attached to the request.
Does it suit a business with just a couple of people?
Yes. In Kattakurgan the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I get started?
Connect Telegram, and WhatsApp if you like, then add your price list and your electricians’ schedule. It is free for 7 days with no card: enough to watch the agent handle live requests.
Put the agent to work in Kattakurgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.