AI receptionist for electricians in Kogon
In Kogon an electrician usually works alone and answers customers himself, between jobs. The agent takes that off him: it takes the request, books a free day and reminds the customer, and tells him at once about a smell of burning or sparks.
Hello! In the evenings the lights flicker and the air conditioner switches itself off. During the day everything is fine.
Hello! Do you have a voltage stabiliser fitted? And please send a photo of the fuse box.
No stabiliser. Photo sent. It’s a house, 21 Bobur Street, near School No. 7.
Thank you, I’ve added the photo to your request. Sherzod will measure the voltage and tell you what is needed. He can come tomorrow at 17:00 or 19:00. The call-out starts at 60,000 sum, and fitting a stabiliser starts at 100,000 sum. Which time suits you?
19:00, I won’t be home before then.
Booked: tomorrow at 19:00 with Sherzod. I’ll send a reminder during the day.
When customers write in Kogon
Before weddings and family celebrations people write to the electrician to run lights into the yard and under the awning. The rest of the time it is sockets, chandeliers and breakers. The agent keeps the bookings for the whole season, so everything is done in time for the celebration.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Before work: the bathroom light has stopped working. The agent checks whether the power is out only there and books an evening slot.
Afternoon: lighting for the yard ahead of a family celebration. The agent asks for a photo of the yard and books the electrician to take a look.
Evening: the lights flicker and the air conditioner cuts out. The agent asks about a stabiliser, requests a photo of the fuse box and books the electrician for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Guzal! Sizni ertaga soat 18:00 ga yozib qoʻydim. Usta kuchlanishni oʻlchab, stabilizator kerakmi yoki yoʻqmi, aytib beradi.
Гузал, здравствуйте! Записала вас на завтра, на 18:00. Мастер замерит напряжение и скажет, нужен ли стабилизатор.
What the agent takes off your hands
Calls the electrician at a smell of burning
The agent gives no repair tips. The only thing it asks for when there is a smell of burning or sparks is to switch off the breaker. From there it is the electrician’s job, and the agent makes sure he hears about the request at once.
Understands voice messages and fuse box photos
Customers often explain the problem in a voice message standing right by the fuse box. The agent understands it, replies in text and asks for a photo of the fuse box or the socket, then keeps it all together in the request for the electrician.
Puts the visit in the schedule
Checks when the electrician is free and offers the customer two or three slots. It puts the chosen time in the calendar, saves the request in your CRM or the built-in Solwees CRM and sends the customer a reminder before the visit.
Quotes “from” prices
Answers from your price list: the call-out, a wiring point, fitting a stabiliser or a chandelier. The electrician names the final sum on site, and the agent never promises it in advance.
Keeps the celebration season in mind
In summer and autumn, the wedding season, electricians get called to run lights into courtyards and under awnings. The agent books these jobs ahead, asks for the date of the celebration and schedules the electrician to finish before it.
Kogon: local context
A railway town next to Bukhara, founded as the settlement of New Bukhara.
It has the main station for trains to Bukhara, and the former palace of the Emir of Bukhara stands in the town.
Bukhara is next door, and for many Kogon is home while work, study and time off happen in the neighbouring city.
There are always travellers off the trains at the station who need a taxi, a meal and somewhere to stay.
In Kogon the voltage in private houses often drops in the evening, and people write that the lamps barely glow. The agent asks how long it has been like this and what is switched on and books the electrician, and if there is a smell of burning, asks for the breaker to be switched off and tells the electrician at once.
Areas and landmarks customers mention
the railway station, the Kogon bazaar, the Emir’s Palace
- Where
- Bukhara Region
- Population
- over 60,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent understands Uzbek and Russian, including when they are mixed in one sentence, and answers in the customer’s language. If people write in English, it answers that way too.
Can a customer describe the problem by voice?
Yes, and many people do, standing by the fuse box. The agent understands the voice message, replies in text and saves the gist in the request, so the electrician does not have to listen to anything again.
What does the agent do if there is a smell of burning?
It asks the customer to switch off the breaker for that circuit and not to use the socket, and gives no other advice. It passes the request with the address and photos straight to the on-call electrician and tells the customer the electrician will call back.
Can the agent tell whether a stabiliser is needed?
The electrician decides once he has measured the voltage on site. For its part, the agent finds out when the lights flicker and what is switched on at the time, quotes “from” prices and books the visit.
Where do I see the requests?
Wherever you already run your work: in your CRM and your electricians’ calendar. If you have no system, requests and customers stay in the built-in Solwees CRM.
Does it suit a business with just a couple of people?
Yes. In Kogon the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I get started?
Connect Telegram, and WhatsApp if you like, then add your price list and your electricians’ schedule. It is free for 7 days with no card: enough to watch the agent handle live requests.
Put the agent to work in Kogon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.