AI receptionist for electricians in Kostanay
When a breaker trips in Kostanay, people write to an electrician wanting to know one thing: when will someone come. The agent answers that same minute, offers the nearest slot, confirms the booking and sends a reminder before the visit.
Hello! As soon as we switch on the heater, the whole house trips. It’s minus 26 outside, and the back room is cold without it.
Hello! Until the electrician checks the wiring, please don’t plug the heater into that socket. Has the socket or plug been getting hot, or was there any smell of burning?
The plug was warm, no smell. Address: a house, 52 Seifullin Street.
Thank you. Nurlan can come today at 18:00 or tomorrow at 10:00. The call-out starts at 4,000 tenge, and he will price the work after checking the panel and the line.
Today at 18:00.
Booked: today at 18:00 with Nurlan. Keep the heater off until he arrives, and if anything changes, write here.
When customers write in Kostanay
In the morning people in Kostanay ask about planned work: sockets, lights, a new panel. Breakdowns come in the evening, and in hard frosts the evening messages arrive one after another as the wiring in older homes runs at its limit.
Busiest hours: 07:00 to 09:00 and 18:00 to 22:00
Morning, after buying a flat: how much to run the wiring? The agent quotes the “from” price per point from your list and offers a survey.
Afternoon: a shop wants its window lighting replaced before opening tomorrow. The agent books the electrician for early morning.
In the frost the heater trips the whole house. The agent asks for it to stay out of that socket and books an electrician for the evening.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Asks what exactly is not working, in the whole home or one room, what was switched on just before and whether it is a flat or a house. The electrician sets out already knowing the size of the job.
Books and reminds
Sees your electricians’ schedule, offers the customer a couple of options and books the one they choose. The request with its description and the chat is saved in your CRM or the built-in Solwees CRM.
Quotes only “from” prices
The agent never makes up an estimate for wiring or panel work: it quotes the call-out or survey price, and the electrician works out the cost of the job on site.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Kostanay: local context
The centre of Kostanay Region on the Tobol, in the land called the breadbasket of Kazakhstan.
The steppe around it was ploughed for wheat during the Virgin Lands campaign, and the city itself assembles cars, combines and tractors.
During spring sowing and the late-summer harvest rural customers are in the fields from morning to night and come into town on their days off.
Buses run between Kostanay and Rudny all day, and many people live in one town and work or study in the other.
Many people in Kostanay put off rewiring until summer so as not to lose their heaters in the frost. The agent books this work ahead for the warm months, and in winter passes urgent cases to the electrician ahead of the queue.
Areas and landmarks customers mention
the Tobol embankment, KSK, Yubileyny, the Aeroport microdistrict, Kostanay-2
- Where
- Kostanay Region
- Population
- over 270,000
- Customer languages
- Russian, Kazakh
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes, in Kazakh if the customer wrote in Kazakh. Altogether the agent works in Kazakh, Russian and English, and a message mixing two languages does not throw it.
What does the agent do if a customer has something sparking?
It treats it as an emergency: the customer gets one safety instruction (switch off the breaker, touch nothing, call 101 if there is smoke), and the on-call electrician is called that same minute, day or night.
Does the agent quote prices for the work?
It quotes the call-out and standard jobs if your price list has them, always as “from” prices. It never promises the final figure: the electrician gives it on site.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Breakers trip more in winter. Can the agent keep up?
Yes. It answers everyone without a queue, at any hour, books free slots and picks out the dangerous cases: a hot socket, a smell of burning, sparks. Those requests go to the electrician first.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
How do we connect the agent?
Connect your work WhatsApp, upload your price list with “from” prices and the electricians’ schedule. The first 7 days are free, no card.
Put the agent to work in Kostanay
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.