AI receptionist for electricians in Kyzylorda
In Kyzylorda people write to the electrician on WhatsApp about sockets, lights and tripped breakers while he is standing at someone else’s panel. The agent answers for him: it finds out what happened, quotes the call-out price and books a free slot.
Good evening! The sockets in the living room and kitchen aren’t working. I switch the breaker back on and a minute later it trips again.
Good evening! Please don’t switch it back on until the electrician has looked at it. Is there any smell of burning or any soot on the sockets?
No, nothing like that. Address: 11 Baitursynov Street, flat 37.
Thank you. The call-out starts at 4,000 tenge, and the electrician will tell you the cause and the price after checking. Nurlan is free tomorrow at 8:30 or 19:00. Which suits you?
8:30, before work.
Booked: tomorrow at 8:30 with Nurlan. I’ll send a reminder this evening. If you notice a smell of burning, switch off the main breaker and write here.
When customers write in Kyzylorda
In Kyzylorda there are many private houses, and in summer electricians hear about yard lighting, pumps and summer kitchens, and in the heat about breakers that cannot hold the air conditioners. Messages peak at lunchtime and after seven in the evening.
Busiest hours: 12:00 to 15:00 and 19:00 to 23:00
Morning, after buying a flat: how much to run the wiring? The agent quotes the “from” price per point from your list and offers a survey.
Afternoon: a shop wants its window lighting replaced before opening tomorrow. The agent books the electrician for early morning.
The breaker for the living room and kitchen keeps tripping. The agent asks for it to stay off and books an electrician for the morning.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Finds out whether the breaker trips again, which appliances were running at the time and how old the wiring is. Those answers go into the request, so the electrician does not have to phone the customer with questions.
Books and reminds
Sees your electricians’ schedule, offers the customer a couple of options and books the one they choose. The request with its description and the chat is saved in your CRM or the built-in Solwees CRM.
Quotes only “from” prices
Quotes the call-out and standard jobs from your price list (a point, a new breaker, fitting a light), always as “from” prices. The electrician gives the total after the inspection.
Big jobs start with a survey
Wiring from scratch, a new panel or a line for an air conditioner is booked as a survey: the electrician comes, looks at the place and draws up an estimate, and the customer knows the cost of the visit in advance.
Kyzylorda: local context
The centre of Kyzylorda Region on both banks of the Syr Darya; the city was once the capital of the Kazakh autonomous republic.
Rice paddies surround the city, and the region is home to the Baikonur Cosmodrome and the Korkyt Ata memorial.
Summer days bring dry heat, so people run errands early in the morning and gather by the Syr Darya in the evening.
The city is almost entirely Kazakh-speaking, and chats with customers are more often in Kazakh.
In Kyzylorda there are many private houses with a garden and a summer kitchen, and electricians hear about yard lighting, pumps and new lines. The agent asks what is needed and where, and books the visit on a free day.
Areas and landmarks customers mention
Shugyla, Akmeshit, Merey, the Left Bank, the Syr Darya embankment
- Where
- Kyzylorda Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes, in Kazakh if the customer wrote in Kazakh. Altogether the agent works in Kazakh, Russian and English, and a message mixing two languages does not throw it.
What does the agent do if a customer has something sparking?
It treats it as an emergency: the customer gets one safety instruction (switch off the breaker, touch nothing, call 101 if there is smoke), and the on-call electrician is called that same minute, day or night.
Does the agent quote prices for the work?
It quotes the call-out and standard jobs if your price list has them, always as “from” prices. It never promises the final figure: the electrician gives it on site.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
How do we connect the agent?
Connect your work WhatsApp, upload your price list with “from” prices and the electricians’ schedule. The first 7 days are free, no card.
Put the agent to work in Kyzylorda
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.