AI receptionist for electricians in Satpayev
In Satpayev an electrician usually works for himself, with no dispatcher. The agent takes over his WhatsApp: it finds out what is not working, books a free day and reminds the customer, and if something is sparking, tells the electrician at once.
Hello! As soon as we switch on the heater, the whole house trips. It’s minus 26 outside, and the back room is cold without it.
Hello! Until the electrician checks the wiring, please don’t plug the heater into that socket. Has the socket or plug been getting hot, or was there any smell of burning?
The plug was warm, no smell. Address: a house, 52 Zhambyl Street.
Thank you. Askhat can come today at 18:00 or tomorrow at 10:00. The call-out starts at 3,000 tenge, and he will price the work after checking the panel and the line.
Today at 18:00.
Booked: today at 18:00 with Askhat. Keep the heater off until he arrives, and if anything changes, write here.
When customers write in Satpayev
In winter homes in Satpayev run heaters, underfloor heating and engine heaters, and old wiring does not always cope. Most messages come in the evening, when everything is on at once, and early in the morning, in the deepest frost.
Busiest hours: 07:00 to 09:00 and 18:00 to 22:00
Morning: the bathroom light is dead and the switch just clicks. The agent books an electrician for the evening, when the owners are home.
In the frost the heater trips the whole house. The agent asks for it to stay out of that socket and books an electrician for the evening.
In autumn, a request to check the panel before winter, before the heaters go on. The agent finds a free day.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Asks what exactly is not working, in the whole home or one room, what was switched on just before and whether it is a flat or a house. The electrician sets out already knowing the size of the job.
Books and reminds
Sees your electricians’ schedule, offers the customer a couple of options and books the one they choose. The request with its description and the chat is saved in your CRM or the built-in Solwees CRM.
Quotes only “from” prices
The agent never makes up an estimate for wiring or panel work: it quotes the call-out or survey price, and the electrician works out the cost of the job on site.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Satpayev: local context
A mining town of Ulytau Region next to Zhezkazgan, named after the academician Kanysh Satpayev.
It grew as a miners’ settlement on the Zhezkazgan copper deposit and was called Nikolsky before it was renamed.
The town lives by its underground mines, and its biggest holiday is Miners’ Day at the end of summer.
Everyone knows everyone, masters remember their clients by name, and for some services people go to neighbouring Zhezkazgan.
Garages in Satpayev often stand in whole cooperatives, and in winter electricians hear about sockets for engine heaters and lighting in the garage. The agent books these requests for an evening or the weekend.
Areas and landmarks customers mention
Satpayev Avenue, Independence Avenue, the Yuzhny mine
- Where
- Ulytau Region
- Population
- over 65,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes. The agent answers in Kazakh, Russian and English, in the language of the customer’s message. If someone changes language during the conversation, the agent changes with them.
What does the agent do if a customer has something sparking?
It treats it as an emergency: the customer gets one safety instruction (switch off the breaker, touch nothing, call 101 if there is smoke), and the on-call electrician is called that same minute, day or night.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
In your CRM or the built-in Solwees CRM. The request holds the address, the description, any photos the customer sent and the whole chat, and the visit goes straight into the electrician’s schedule.
Breakers trip more in winter. Can the agent keep up?
Yes. It answers everyone without a queue, at any hour, books free slots and picks out the dangerous cases: a hot socket, a smell of burning, sparks. Those requests go to the electrician first.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
How do we connect the agent?
Sign up, connect WhatsApp or Telegram and add your services. The agent works free for a week, no card needed, and you see straight away how it answers your customers.
Put the agent to work in Satpayev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.