AI receptionist for electricians in Taraz
A loose socket, a flickering light, a breaker that will not hold: in Taraz an electrician gets messages like these every day. The agent tells a small job from a dangerous one, books the routine work, and if something sparks, asks for the breaker to be switched off and calls the electrician at once.
Good evening! The sockets in the living room and kitchen aren’t working. I switch the breaker back on and a minute later it trips again.
Good evening! Please don’t switch it back on until the electrician has looked at it. Is there any smell of burning or any soot on the sockets?
No, nothing like that. Address: 11 Abai Street, flat 37.
Thank you. The call-out starts at 4,000 tenge, and the electrician will tell you the cause and the price after checking. Yerzhan is free tomorrow at 8:30 or 19:00. Which suits you?
8:30, before work.
Booked: tomorrow at 8:30 with Yerzhan. I’ll send a reminder this evening. If you notice a smell of burning, switch off the main breaker and write here.
When customers write in Taraz
In Taraz there are many private houses, and in summer electricians hear about yard lighting, pumps and summer kitchens, and in the heat about breakers that cannot hold the air conditioners. Messages peak at lunchtime and after seven in the evening.
Busiest hours: 12:00 to 15:00 and 19:00 to 23:00
In the heat the breaker trips when two air conditioners run. The agent asks whether the sockets get hot and books an electrician.
Afternoon: can a socket be moved behind the new TV? The agent books the electrician for the weekend.
The breaker for the living room and kitchen keeps tripping. The agent asks for it to stay off and books an electrician for the morning.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Шебер ертең сағат 18:00-де келеді. Ол келгенше бұл автоматты қоспаңызшы.
Мастер будет у вас завтра в 18:00. До его приезда этот автомат не включайте, пожалуйста.
What the agent takes off your hands
Safety before booking
If a customer says something is sparking, smoking or smells of burning, the agent asks them to switch off the main breaker and leave the wiring alone, and to call 101 if there is smoke or fire. It passes the request to the on-call electrician that same minute.
Finds out what happened
Finds out whether the breaker trips again, which appliances were running at the time and how old the wiring is. Those answers go into the request, so the electrician does not have to phone the customer with questions.
Books and reminds
Sees your electricians’ schedule, offers the customer a couple of options and books the one they choose. The request with its description and the chat is saved in your CRM or the built-in Solwees CRM.
Quotes only “from” prices
The agent never makes up an estimate for wiring or panel work: it quotes the call-out or survey price, and the electrician works out the cost of the job on site.
Big jobs start with a survey
If a customer asks about wiring a whole flat or house, the agent asks for the floor area and the number of rooms and books the electrician for a look. The estimate comes after the survey, not from the chat.
Taraz: local context
The centre of Jambyl Region in the Talas valley and one of the oldest cities in Kazakhstan, on the Great Silk Road.
The Karakhan Mausoleum stands in the city itself, and the Aisha Bibi and Babaji Khatun mausoleums are close by, in the village of Aisha Bibi.
Bazaar trade has moved from the old centre to big markets on the edge of town, and people drive out there for groceries in the morning, before the heat.
Many people live in private houses with gardens, and the city speaks mostly Kazakh, switching easily to Russian.
In Taraz there are many private houses with a garden and a summer kitchen, and electricians hear about yard lighting, pumps and new lines. The agent asks what is needed and where, and books the visit on a free day.
Areas and landmarks customers mention
Zhailau, Karasu, Samal, Tole Bi Avenue, the Karakhan Mausoleum
- Where
- Jambyl Region
- Population
- over 430,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Will the agent reply to a customer in Kazakh?
Yes. The agent answers in Kazakh, Russian and English, in the language of the customer’s message. If someone changes language during the conversation, the agent changes with them.
What does the agent do if a customer has something sparking?
It treats it as an emergency: the customer gets one safety instruction (switch off the breaker, touch nothing, call 101 if there is smoke), and the on-call electrician is called that same minute, day or night.
Does the agent quote prices for the work?
Only “from” prices from your list: the call-out, a point, a new breaker. The electrician draws up the estimate for bigger jobs after the inspection, and the agent explains that to the customer.
Where are the requests saved?
Wherever you already work with customers, or in the built-in Solwees CRM if you have no system. The electrician sees the whole request and does not have to ask the customer again.
Will the agent take a request for an air-conditioner line?
Yes. It asks whether it is a flat or a house, where the panel is and where the air conditioner will go, and books the electrician for a look. The electrician prices the work after that.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
How do we connect the agent?
Sign up, connect WhatsApp or Telegram and add your services. The agent works free for a week, no card needed, and you see straight away how it answers your customers.
Put the agent to work in Taraz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.